Don Awalt

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Don Awalt
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  • Why is it that so many bills show "Needs Attention" as a grouping on the Bills & Income pane, "Bill added but the next due amount is not yet available", yet the statement, amount due etc. all shows on the vendor's web site? I delete the whole bi…
  • I am able to set up online bills that are linked to my account on say a credit card web site, but they seldom seem to know that the payment came through - I have all my bills set to auto-pay the full balance, so a transaction just gets downloaded co…
  • I have an American Express credit card that does not seem to be updating properly: 1. It says "Awaiting Next bill", yet the next payment is due in only 7 days; 2. There is the PDF symbol there, and when I click to see available statements, the new o…
  • Agree. Hate it. I will NEVER patronize any of these vendors.
  • Thanks Dan, many times it does not produce a release note view when the update comes through Windows as an app update. Thanks for posting the release notes though - maybe they are working on more detail, as usually they tell us the bugs fixed.
  • Quicken Sarah said: Don Awalt said: Hi @QuickenSarah, thanks for the follow up, I'll lie low on this until I hear from you. Hi @Don Awalt I also checked the status of your escalation which still shows that it is o…
  • Thanks for all your work on this. I would like to mention, I have stopped using Mac and gone back to Quicken for Windows, mainly because of two big issues that I am surprised aren't being addressed - they seem to me to be bigger issues than some of …
  • Quicken Sarah said: Don Awalt said: Quicken Sarah said: Don Awalt said: Quicken Sarah, I have seen no one that has gotten this fixed,  Hi Quicken Sarah, as you requested I just tried again, and after correctly r…
  • Quicken Sarah said: Don Awalt said: Quicken Sarah, I have seen no one that has gotten this fixed, and Support is not able to troubleshoot. Can this be escalated and put on the front page so we can monitor? There are several threads with the…
  • Quicken Harold said: Hello all. We apologize for the issues with AT&T..   Here is a reply from someone in the Community that helped him. Maybe this will help you with your issue: I got it working. What I had to do was log in on there web …
  • Quicken Sarah said: Don Awalt said: Quicken Sarah, I have seen no one that has gotten this fixed, and Support is not able to troubleshoot. Can this be escalated and put on the front page so we can monitor? There are several threads with the…
  • See pictures, the first shows the bill added on Windows, awaiting next bill post. On Mac, it comes back and asks to send a text to one of my AT&T phones, which I pick, then it says Quicken cloud locked - sounds like a bug in the Mac version...
  • Quicken Sarah said: Hello All, Thank you for taking the time to report this issue to the Community although I apologize for any frustration or inconvenience experienced. I have attempted to duplicate the reported errors and behavior, but unfo…
  • Thanks for the reply @John_in_NC. I have that setting set too. I do not use Mobile, I have it turned off, so I assume that can't be an issue? I wish I knew why this never works...
  • Maybe it's a sign they are working on it. What really frustrates me most is that there has been no comment from Quicken in the notices like they did with some of the outages. I could live with this if they said "We are aware of it, we'll post when i…
  • I guess I'll have to, I have been out of the country and it hasn't been practical to do so. I was hoping it would be fixed by now.
  • Yes I am prompted to select a phone number from a drop down of the phone numbers of my family on the account. It then fails soon after, nontext message is sent.
  • @JTS and I assume it still linked properly? Odd. There must be another reason then some people's accounts don't work.
  • Yeah I was going to guess that, @JTS. I think it's accounts with PINs that Quicken can't handle. It used to, and I never had to enter the PIN, but it seems suspicious.
  • Hmm. I tried it on Quicken Windows just now and it asks for the phone number of the ones on the account, then it gives an error "Unable to update billers." @JTS do you just select the "AT&T" selection when you start the process? Also, do you hav…
  • @JTS Mine on the Mac still fails - it's a little different now, it still asks for phone number, then it says logging in, and then it says Locked. Before it said locked immediately after proceeding from the screen requesting my phone number choice fr…
  • Is there any reply or update from Quicken staff on this? There have been multiple people who have posted here that AT&T is not working. I can't link from Quicken/Mac, and Quicken/Windows is in some sort of limbo where it can't link per the "wron…
  • AT&T is broken in both Quicken Mac and Windows - other threads reported: https://community.quicken.com/discussion/comment/19984863#Comment_19984863 https://community.quicken.com/discussion/comment/19985925#Comment_19985925 https://community.quic…
  • This is all part of a larger problem that AT&T is broken when accessing from Quicken Mac or Windows. Here is another thread on the topic.
  • Hi @quicken Harold thanks for the reply. I thought I posted above that yes I clicked the update bills in the top right, and to answer your other question, it says "Updated today" with the time from this morning when I did it. The offender is Chase i…
  • Still no change in how this works in Mac, still get "Locked account" as shown above. Behavior is different on Windows side now, it has a drop down to pick a phone number to text a code to right on the user/password page, but after I enter user name …
  • Thanks Jacobs, I wanted to make sure I wasn't missing a feature. Thanks!
  • Thank you @RickO!!!