Quicken Support will be closed on Monday, 9/7/2026 in observance of the Labor Day holiday.

As a reminder, all banking institutions will be closed on Labor Day, which will cause transactions and stock quote updates to be delayed by 24 - 48 hrs.

We appreciate your patience and wish you all a safe and Happy Holiday!

Thank you!

Customers who enrolled before the biller was removed may continue to receive bills until support is fully discontinued. However, customers attempting to enroll for the first time, or those whose existing connection has been disconnected or changed, may encounter enrollment or connection errors.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket #12537363)

Fidelity sends the money market security in the API (previously through OFX) as both a security holding and in the cash balance for the core money market.

For example:

SPAXX — you own $100,000 as 100,000 shares.

Fidelity sends that holding and sends availableCashBalance=$100,000.

Quicken for Mac does not currently provide the choice to represent this as cash or a security. We currently have a setting in place which converts all money market funds to Cash Balance. The majority of customers are okay with this, but we understand there is also a group of customers who prefer to see these funds represented as securities.

This becomes more complex for customers who have more than one money market security and want to see one as cash balance and one as security.

Example:

SPAXX — you own $10,000 as 10,000 shares
FDRXX — you own $90,000 as 90,000 shares

Fidelity sends those holdings and sends availableCashBalance=$100,000.

Due to the current limitation in Quicken for Mac, we do not have the ability to have SPAXX represented as Cash and FDRXX represented as a Security.

Quicken for Windows has handled this case for years for the simple case of just SPAXX. Last October, Quicken for Windows enhanced this for Fidelity customers that have more than one money market security and allows customers to choose how they want the security represented.

Quicken for Mac is in the process of building functionality to allow customers to represent those money market funds in the way they prefer, either as cash or security, in the single or multiple money market security scenarios.

This functionality is expected to be released at the end of August.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

We know that when you have a question, you want an answer quickly. While our community thrives on real member engagement and human connection, we also recognize that sometimes questions don't get a response as fast as you need one. That's where the AI Suggested Answers feature comes in.

What is it?

Our community will be using Higher Logic Vanilla's built-in AI assistant. This is just another tool, not a replacement for member answers--similar to an advanced search. This can be a helpful resource that can step in when your question hasn't yet received a human response. It's designed to provide near real-time assistance by surfacing relevant information from sources like community posts and our knowledge base.

A few things to keep in mind: this feature only works with questions (not other discussion types), and it will only suggest answers when no human has responded yet. It also may not be available in every category. Additionally, the answer provided by the AI assistant will only be public if you accept the answer given.

How does it work?

Once you post a question, the AI assistant scans available content sources for relevant information. If it finds a match, it will offer up to 3 suggested answers (example below) after a short delay (typically within a few minutes). These suggestions appear in their own dedicated section and are clearly labeled as AI-generated so you know what's coming from community members versus the AI.

From there, you have a few options:

• Accept Answer if the suggestion resolves your question
• Dismiss a suggestion (click the X) if it's not helpful — the AI may offer additional suggestions to replace it
• Wait it out if you'd prefer to see whether a community member weighs in with a better answer.

Is it right for you?

This feature is opt-in and entirely within your control. To manage your preference, go to Profile > Account & Privacy Settings and scroll to the Community Preferences section at the bottom of the page. There, you can check or uncheck the AI Answers on my Q&A Posts box to turn it on or off at any time.

Our goal is always to make sure you get the help you need — whether that comes from a fellow community member or an AI assist along the way.

If you are currently connected to Human Interest, please make your accounts manual so they are no longer connected to the bank. Follow the Deactivation instructions found here: 

• Windows: https://www.quicken.com/support/deactivate-and-reactivate-online-banking-services-quicken-account/
• Mac: https://www.quicken.com/support/mac/deactivate-and-reactivate-online-banking-services-quicken-account/

If you have not already added the account, you will need to do so by adding a manual account:

• Windows: https://www.quicken.com/support/how-do-i-enter-accounts-and-transactions-manually-quicken-windows/
• Mac: https://info.quicken.com/mac/setting-up-an-offline-account

Once done, you can add manual transactions: 

• Windows: https://www.quicken.com/support/how-do-i-enter-accounts-and-transactions-manually-quicken-windows/
• Mac: https://info.quicken.com/mac/entering-transactions#Enteringtransactions-Enteranewmanualtransaction

Or, if the account is an investment account, you'll need to add/edit holdings to keep your balance up-to-date.

We apologize for any inconvenience this may cause!

As a result, the Direct Connect and Web Connect (QFX files) connection methods are no longer available. Users will no longer be able to access or use either of these connection methods and will receive an error message when attempting to import a QFX file.

If available at the FI website, you can import a .CSV file into Quicken (if it's correctly formatted):

1. Create a backup prior to importing
2. Steps to import a .csv file to Windows
3. Steps to import a .csv file to Mac

Moving forward, the new supported connection method is Express Web Connect+ (This is known as Quicken Connect in Quicken Classic for Mac).

This change was made by the financial institution, and Quicken must follow the connection methods they provide.

(Ticket #:11975451)

Since these securities are now being shown in the Cash Balance, they are no longer shown as a security. Customers who wish to continue to see these balances as positions can override this to see it as a security. Follow the steps below:

1. Go to Preferences
2. Click on the Download Transactions option on the left side
3. Put a check mark on the option that says Never Interpret downloaded Money Market funds as Cash
   

Note:

1. This setting affects all accounts, not just Fidelity Accounts.
2. This feature doesn't take effect until after the next transactions are downloaded.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11968280)

Quicken Windows users:

• Quicken Windows users may need to change the Money Market representation if they are not prompted. You can do this by clicking the Cash link in the account or in the Account Details>Online Services Tab, the “Reset Money market securities/cash options to trigger the choice of cash or security again. The cash balance will still be the same that Fidelity reported for the one or more money market securities they have.
  

Note: “Cash Representation” option is only available after switching to Express Web Connect+. Users still on Direct Connect with Fidelity may not see this option.

Quicken Mac users:

• The Money Market security will disappear automatically and be set to cash. Customers whose cash balance is incorrect should perform a reconciliation with the online balance and enter an adjustment to correct the cash balance. From that point on, you will be good to go.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11966221)

For more information about this transition, please review this Support Article.

It’s time for my summer letter. Quicken Inc. continues to be both a successful business and a company that works hard to live up to its motto of “Do things right and Do the right thing.” We operate out of our three locations (Menlo Park, CA; Tucson, AZ; Bangalore, India) and support a community of well over 2 million subscribers. It’s been a fun year with several new products recently launched as well as significant enhancements to Quicken Simplifi and Quicken Classic. We’ve also made steady progress on banking connectivity and Customer Care, two areas that matter a lot to our users, and we’re making careful but effective use of AI. I’ll report on all these below.

New Products

Quicken LifeHub has been available for over six months, and I’m pleased to report that we have “struck a chord” with this new offering. LifeHub is a secure, easy-to-use place for users to store life’s essential information, both for estate planning and to help keep a complex family organized on an ongoing basis. We heard the early feedback and responded quickly with a mobile app, easier data entry, and many new items, such as boats and prescriptions. We are committed to continuing to improve LifeHub in the months and years ahead.

Quicken Business & Personal was released at the beginning of the year, and again, we feel like we have struck a chord by providing an inexpensive and easy-to-use mobile/web software tool for individuals who need to manage business activities as part of their financial life. Customers have been particularly appreciative of the invoicing, invoice payments, and client and project tracking capabilities. We’re working to further extend these areas while also adding top-requested functionality such as estimated tax calculations.

Note that we are continuing to support and extend Quicken Classic Business & Personal for the Windows and Mac platforms. For example, we will soon be bringing an end-to-end invoicing system with integrated invoice payments to Quicken Classic Business & Personal for Mac.

Quicken Online Backup is an integrated online backup service for Quicken Classic that we launched in the fall of last year. Some of you may remember the third-party online backup service that Quicken offered in the past: by comparison, the new Quicken Online Backup is faster, more reliable, better integrated, and a lot less expensive! We’re pleased with how this new service is performing and will continue our work to maintain its strong performance.

Quicken Simplifi and Quicken Classic

Quicken Simplifi continues to be the top choice for new users choosing a Quicken product, and we’ve been hard at work to make it even better. Just this month, we released a major update to Spending Plan, Simplifi’s modern, easy-to-use take on budgeting. The update significantly improves the UI and simplifies getting started. Earlier in the year, we made a retirement planner available in Simplifi and also added new capabilities that allow users to export tax data to tax preparation software. This month, we’re releasing persistent reports settings, a much-requested user request, and have added new mobile device widgets for investments. Finally, I mentioned in my last letter that we were introducing an account-to-account funds transfer capability to early access users; we have continued to work on this feature, which now allows transfers to brokerage as well as bank accounts as the next step toward widely deploying this capability.

The Quicken Classic products remain our flagship offerings. On the Windows platform, we have just completed a major upgrade to how memorized transactions and categorization work, including all-new transaction rules and a refreshed user interface. Fellow Quicken Windows users: if you haven’t seen this yet, you’re going to like it! Quicken Mac users now have access to real estate prices through Zillow and modern invoicing for the Business & Personal version. Both products now support Quicken’s built-in Online Backup and will soon be switching to our new Bill Manager services, which will improve bill delivery and payment reliability with industry-grade technology. (A mea culpa here: I personally drove the decision 5 years ago to adopt our current, and then unproven, Bill Manager technology. It was delightfully fast and simple when it worked, but it didn’t work reliably enough. With the changes this year, we will be back on proven technology for these services. I am sorry for the bad choice.)

In Customer Care, we remain focused on providing our Care agents with the right training and tools so that we can field your calls and messages quickly and provide accurate answers. We’re thoughtfully introducing modern AI technologies to improve how we route calls, to assist agents in real time, and to improve the quality of our help content and chatbot sessions. Our goal with AI, as with all the technology we use in Customer Care, is to provide faster, more accurate answers and to offer better Care coverage outside of our standard call center hours.

We are also applying AI technology in several areas within our products. We have been using AI and machine learning for some time to improve the automatic categorization of downloaded transactions. This year, we have applied generative AI technology within Quicken LifeHub with our conversational “Quicken Assist” tool, and more recently with “Smart Add,” which automatically recognizes and auto-enters scanned or photographed documents. More to come across our products!

Lastly, we are continuing our work to improve banking and brokerage downloads. As we migrate more of our connections to Express Web Connect+ (using the OAuth standard), we have seen our download success metrics improve. In Quicken Simplifi and Quicken Business & Personal, we have also expanded the footprint of financial institutions we connect to by working with two additional connectivity technology partners.

As you can see, we have been busy. We recognize that we still have more work to do to fully live up to your expectations, but it has been gratifying to make progress in so many areas.

Thanks for being part of the Quicken family!

Eric Dunn
CEO, Quicken Inc.

You can mute a discussion from the 3 dot menu.

You can also mute it using the link in any email notification from the discussion.

Thank you.

Vanguard has set the date for this connection cutoff as 2/20/25; unfortunately, in early testing, we discovered issues with the Vanguard authentication process that prevents some users from completing this connection method change. Users may see nothing happen after clicking “Enroll” or may see the error “An error occurred while the digital token access was being processed. Please try again.”

We continue to work with Vanguard to correct this issue with their website, but it has not been resolved. Vanguard has not yet given us an ETA on the resolution, nor have they opted to delay the cutoff date. If you experience this error, you will need to contact Vanguard to report the issue, so they can assist you—the error is generated by the Vanguard site, not Quicken. 

You should contact Vanguard support at 877-662-7447 and ask to speak to someone in their digital banking department.

This issue does not impact Quicken Classic for Windows at this time. We hope that Vanguard will resolve this issue quickly, and our engineers are assisting them in any way possible.

Thank you.

Here is a full list of the retail Citibank cards:

Sunoco MasterCard (Citibank)

ExxonMobil Credit Card

Office Depot - Personal Credit Card

Shop Your Way Mastercard

Home Depot Consumer Credit Card

ExxonMobil Preferred Card (Citibank)

Sears Credit Card - Now Citi

Sears Premier Gold MasterCard

Sears Gold MasterCard

Wawa Credit Card

Home Depot Commercial Card

Shell Mastercard (Citibank)

Meijer Credit Card

Sears Credit Card (Now Citi Credit Card)

Volkswagen Drive Card

L.L.Bean Mastercard

Sears Premier Card

Wayfair -Citi Login (Credit Card)

American Airlines Credit Card

Shell Personal Credit Card

BrandSource - Credit Card

ExxonMobil MasterCard (Citibank)

Shell Credit Card (Citibank)

Best Buy Credit Card

Shell Business Cards

Shell Fleet Card (Citibank) - Personal Banking

Best Buy Rewardzone Credit Card (Master Card)

Goodyear Credit Card

Just a quick reminder: let's keep our discussions awesome and safe by avoiding posting any private or personal information here. It's a public forum, so it's important to double-check and remove any personal details before hitting that post button. Protecting our privacy and staying safe online is key, so let's all lend a hand in keeping our conversations focused on helping each other without sharing anything too personal. Thanks for being awesome contributors to our vibrant community!

Designed with self-employed professionals and small business owners in mind, the initial release of Business & Personal for Mac encompasses all our Classic for Mac tools and features. It goes even further by incorporating features tailored for small businesses and rentals. Some highlights include:

• Manage and handling multiple businesses & personal finances together with perfect separation
• Get Schedule C, E & F tax reports, profitability, income statement, cash flow, and more
• Store business documents and receipts where you need them
• Track business & personal mileage for tax deductions

It's important to understand that Business & Personal for Mac functions differently than its Windows Business and Personal counterpart. While our Mac team is learning from Quicken Windows's features, our Mac development team plans to expand on business-related features such as including Invoicing, Balance sheets, etc.

Additionally, when upgrading to Business and Personal, it is vital to migrate categories if they are used to track your business income and expense prior to upgrading to Quicken Mac Business & Personal. If you don't use Quicken for your business, you don't need to go through the migration process. To facilitate this process, we've integrated a category migration tool within the product to help ensure accurate tracking of your business finances. This step is crucial for incorporating your business transactions into the new business dashboard and reports. Neglecting this migration could result in an incomplete view, with the dashboard and reports.

Here are some common questions answered:

Q: Are my business finances separate from my personal finances in the software?

A: Yes, you can use report filters to view your business and personal finances in the way that suits you best—whether it's one business, all businesses, or business and personal together or separately, even if income or expenses come from the same account.

Q: Where can I find help to use these new features?

A: We have online product help articles that explain how to set up and use each feature. 

B: You can reach out to our Quicken Customer Care support line anytime, and one of our knowledgeable Care experts will be happy to assist you.

We hope you enjoy exploring the new features of Quicken Classic Business & Personal for Mac. Feel free to reach out if you have any questions or need assistance along the way.

Quicken Care and Team

 "it is vital to migrate categories if you used them to track your business income and expense prior upgrading to QMac B&P?  If they didn't use Quicken for their business, they don't need to go through the migration process."

The overall process for adding accounts and downloading is the same, but the screen you use to sign in to Wells Fargo in Quicken Classic will look different.

This transition is beginning, though it's not yet live to all users. When available, you will be prompted in your product to make the transition.

This change only impacts Express Web Connect and Quicken Connect account types, not Direct Connect; if you currently use Direct Connect with Wells Fargo to download transactions or pay bills, you will not be prompted to transition.

You can get more information in this FAQ.

I wanted to let you know we will begin sending out The Email Digest soon this week. This is a weekly email that automatically sends weekly email messages of your "personalized content" based on the top five categories you follow here on Community. Don't worry, you'll always see the top 5 trending posts even if you're not following anything. You can choose which categories to include or skip in the Digest. And if the Digest isn't your thing, you can easily opt out or adjust your preferences on your Notification Preferences page.

To receive the email digest go to your Community profile by clicking on your profile icon/picture at the top right corner and then select Account and privacy settings (under your name). To the right you will see notification preferences and select that. Towards the bottom you will see the Weekly Email Digest Settings where you can opt in or out.

The email digest delivers the week's top content from the categories you follow into your email inbox once per week.

This is a great way to see what was trending on Community and what you were engaged in as you participate in various discussions. Thanks!

The images below are a sample of what you may see when updating the connection.

Quicken for Mac:

Quicken for Windows:

New users will still be able to add their bills as normal by going to the Bills & Income tab and selecting the + sign to add a new bill.

We apologize for the inconvenience this causes.

Thank you!

(Ticket #: 10110547)

American Express has partnered with Quicken for a faster, more secure connection.

You may receive an email or in-product message about changes coming to your American Express account(s) in Quicken over the next couple of months, so please keep an eye out for more details coming soon. 

You do not have to do anything at this time. When it is time to migrate, you'll be prompted to authorize your accounts in Quicken. 

If you are a Windows user, you will need to update to the newest patch release. You can access the release under this support article. 

Thank you! 

Quicken Janean

We have a new feature coming to the Community very soon: The Monthly Badge. 

You can earn a new badge and points every month by posting under the discussion found in The Water Cooler. 

There will be a button on the Homepage that will direct you to the post of the month.

We think this will be a fun way to engage with one another and learn more about each other.

We look forward to seeing your comments and please let me know if you have any feedback or questions regarding this. 

Thank you! 

-Quicken Janean

What's Happening?

What do I have to do?

What do I need to do?

To download the latest release for your product:

Windows

In Quicken, go to Help > Check for Updates or download the manual patch here.

Mac

In Quicken, go to Quicken Menu > Check for Updates

Additional option for Windows users