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        <title>Errors and Troubleshooting (Quicken on the Web) — Quicken</title>
        <link>https://community.quicken.com/</link>
        <pubDate>Fri, 16 Oct 2026 17:29:53 +0000</pubDate>
        <language>en</language>
            <description>Errors and Troubleshooting (Quicken on the Web) — Quicken</description>
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    <item>
        <title>Issues with Fidelity (Duplicate Securities, Incorrect Transaction Types For Downloads)</title>
        <link>https://community.quicken.com/discussion/7977060/issues-with-fidelity-duplicate-securities-incorrect-transaction-types-for-downloads</link>
        <pubDate>Wed, 14 Oct 2026 21:23:05 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>recursor1</dc:creator>
        <guid isPermaLink="false">7977060@/discussions</guid>
        <description><![CDATA[<p>Hi,</p><p>So my Fidelity accounts have been having issues lately. Not sure if this is Fidelity only, or if it is a Quicken issue that just happens to be showing up because Fidelity is my brokerage. Regardless, below are two examples. They are the ones I'm certain have happened and are problematic. Once they are fixed, I can verify others.</p><p>Example #1:</p><p>I have a Fidelity CMA Account and keep the cash portion in a separated checking account. I buy a short term fund consistently (FDLXX). Interest also gets funnel through the CMA account in the form of IntIncX. But recently, downloaded transactions are coming up as IntInc. It isn't supposed to do that. You're not supposed to be able to have cash in that separate account. It needs to have the X. And if it doesn't, we should be throwing an exception.</p><p>Example #2:</p><p>After syncing, Fidelity has been re-finding securities that are already in my security list. I click the option that says I already have it, and match to it, but it still creates a duplicate. And this is a real headache in certain situations (For example, I have three of the same security now: the original, one from fidelity, and then the one created for my ESPP. If I want to get rid of that third one, I have to literally delete and r-enter all the ESPP transactions I've ever entered. What a pain).</p>]]>
        </description>
    </item>
    <item>
        <title>Fidelity (and Elan)</title>
        <link>https://community.quicken.com/discussion/7976344/fidelity-and-elan</link>
        <pubDate>Sat, 12 Sep 2026 12:53:20 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>smdlld</dc:creator>
        <guid isPermaLink="false">7976344@/discussions</guid>
        <description><![CDATA[<p>I had the reported issue with Quicken (and Fidelity).  I have done the "reauthorization" multiple times now.  I had all kinds of issues with a little circle with a line through it next to some Fidelity accounts listed in Quicken.  I think it was because I have Fidelity accounts (and Fidelity Elan credit cards) for myself, my wife, and both kids.  If Quicken connected to Fidelity using my info it would see most accounts (I'm authorized user for everybody) but not my wife's credit card (separate).  If I connected her credit card through fidelity, it would clear the circle but circles would appear next to all of our other accounts.  I finally set up her account through Elan and no more circles.  </p><p>I am no longer getting errors and when I do a one step update I see the little working circles next to Fidelity in the update page but I don't see Fidelity listed in the summary page when it's done.  I know I have no transactions to upload (everything is in) but the other accounts say "updated, no transactions to download" and Fidelity does not.</p><p>I'll watch it for a few days to see if it works when there are new transactions…  </p>]]>
        </description>
    </item>
    <item>
        <title>Started tracking Fidelity 401k in Quicken</title>
        <link>https://community.quicken.com/discussion/7975638/started-tracking-fidelity-401k-in-quicken</link>
        <pubDate>Mon, 10 Aug 2026 23:48:33 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>DrJHF</dc:creator>
        <guid isPermaLink="false">7975638@/discussions</guid>
        <description><![CDATA[<p>I just started tracking my Fidelity 401 (k) in Quicken and downloaded the Max amount that Fidelity and Quicken would let me, ~90 days. </p><p>How do I fix the cost basis correctly?</p><p>[Edited - Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>Quicken on the Web not Syncing when Closing Quicken Desktop</title>
        <link>https://community.quicken.com/discussion/7976134/quicken-on-the-web-not-syncing-when-closing-quicken-desktop</link>
        <pubDate>Wed, 02 Sep 2026 18:08:35 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>ivbec</dc:creator>
        <guid isPermaLink="false">7976134@/discussions</guid>
        <description><![CDATA[<p>I have set it to sync to the cloud when closing Quicken on Windows VR68.31. Until recently, that worked without issue. Two weeks ago, I had to reinstall Quicken desktop on my computer and restore my last backup. Since then, it has stopped working, and I have to remember to manually sync before closing. </p><p>I have verified that my dataset name and file name match and reset my cloud data, but it's still not syncing when closing. Sync to cloud when closing is checked on the Mobil &amp; Web Tab.</p><p>[Edited - Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>Synchronzing Quicken</title>
        <link>https://community.quicken.com/discussion/7974849/synchronzing-quicken</link>
        <pubDate>Sat, 11 Jul 2026 22:52:50 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>HartMillett</dc:creator>
        <guid isPermaLink="false">7974849@/discussions</guid>
        <description><![CDATA[<p>My Quicken on the Web account and Qujicken Classsic desktop do not synchronize correctly. How do I fix it?</p>]]>
        </description>
    </item>
    <item>
        <title>Recovering my 6 year old Fidelity 401k account information in Quicken for Mac</title>
        <link>https://community.quicken.com/discussion/7975583/recovering-my-6-year-old-fidelity-401k-account-information-in-quicken-for-mac</link>
        <pubDate>Sat, 08 Aug 2026 19:15:06 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>DrJHF</dc:creator>
        <guid isPermaLink="false">7975583@/discussions</guid>
        <description><![CDATA[<p>My fidelity 401k account within my quicken for Mac file got corrupted last year and I've been unable to recover this account information. All of my many other accounts are ok. </p><p>I can download my historical information in csv and qif format from fidelity but I'm been unable to import this information into quicken for Mac.  google, chatgpt, and copilot have been useless. Each confidently makes recommendations that all fail.  I've even used them to generate python scripts, all fail. <br /><br />
Does anyone have an idea how to help me. </p>]]>
        </description>
    </item>
    <item>
        <title>online accounts</title>
        <link>https://community.quicken.com/discussion/7974199/online-accounts</link>
        <pubDate>Sun, 14 Jun 2026 21:33:15 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>john4</dc:creator>
        <guid isPermaLink="false">7974199@/discussions</guid>
        <description><![CDATA[<p>can you tell me how do i  cancel an online bank check. all accounts closed there</p>]]>
        </description>
    </item>
    <item>
        <title>Cannot get Bank of America to share data</title>
        <link>https://community.quicken.com/discussion/7973910/cannot-get-bank-of-america-to-share-data</link>
        <pubDate>Mon, 01 Jun 2026 17:04:39 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>ASCDDS</dc:creator>
        <guid isPermaLink="false">7973910@/discussions</guid>
        <description><![CDATA[<p>I have to go through the reauthorize procedure everytime I want to download data from Bank of America. Now every time I try I get the message that the reauthorization failed. Quicken recently messaged that I needed to repath so that I am not using OneDrive so I did send it to a new path which is This PC&gt;Windows&gt;Users&gt;ascdd&gt;Documents&gt;Quicken. I do not use a VPN and the firewall is off when I try. Is changing the path keeping me from reauthorizing?</p>]]>
        </description>
    </item>
    <item>
        <title>merging two accounts together</title>
        <link>https://community.quicken.com/discussion/7974473/merging-two-accounts-together</link>
        <pubDate>Sat, 27 Jun 2026 19:31:01 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Tom L</dc:creator>
        <guid isPermaLink="false">7974473@/discussions</guid>
        <description><![CDATA[<p>I have a need to merge two checking accounts together why.</p><p>Everytime quicken changes something they create a real headache for user. I have an account with Bank of America. A year or so ago they made changes to the way checking data is downloaded to quicken. at first it appeared like my data was not getting downloaded to the quicken APP.For some reason instead of downloading to the existing data file it was creating a new account file. Why did this happen.? Now I have two files I wish to merge together. Is the only way to merge them together  with Cut/Paste?</p><p>Any one know what quicken uses as a key when creating transactions to update their APP? In my last paragraph what made the decision to create a new account file instead of using the existing one it has been in use for years. Is it a decision I unknowingly made?</p><p>I hope I have explained this so someone is aware of my issue.</p><p>Anyone have a good Quicken User Manual that can answer questions on how Quicken functions?</p><p></p><p>Tom</p><p>[Removed - Email/Privacy]</p>]]>
        </description>
    </item>
    <item>
        <title>Deleting Multiple Online Profiles</title>
        <link>https://community.quicken.com/discussion/7974429/deleting-multiple-online-profiles</link>
        <pubDate>Thu, 25 Jun 2026 17:58:42 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>MilesEmerson</dc:creator>
        <guid isPermaLink="false">7974429@/discussions</guid>
        <description><![CDATA[<p>Hello, Everyone.</p><p>I have noticed that online in Quicken Classic, I have 20 different online profiles. Several of them have the same name. Most have data actually saved in them though a few have nothing and indicate that I need to set up the profile. What I would actually like to do is DELETE all but two as they are all copies of one another or reflect different years of my financial record. How do I go about doing this? I've looked and cannot see an option anywhere on my account page.</p><p>Thanks for the assist.</p>]]>
        </description>
    </item>
    <item>
        <title>Not yet matched transactions</title>
        <link>https://community.quicken.com/discussion/7973678/not-yet-matched-transactions</link>
        <pubDate>Thu, 21 May 2026 17:51:56 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Gary</dc:creator>
        <guid isPermaLink="false">7973678@/discussions</guid>
        <description><![CDATA[<p>Recently, I have been getting "not yet matched" transactions on several of my accounts. These transactions appear at the bottom of the register despite earlier dates. It is complicating reconciling these accounts. It asks me to match these transactions, but there is nothing to match. These transactions were not entered manually but were downloaded.</p><p>What can I do to rectify this situation?</p><p>[Edited-Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>I entered 6 entries on a recent trip in the mobile app. 3 of them did not sync with the desktop.</title>
        <link>https://community.quicken.com/discussion/7973054/i-entered-6-entries-on-a-recent-trip-in-the-mobile-app-3-of-them-did-not-sync-with-the-desktop</link>
        <pubDate>Sat, 25 Apr 2026 14:53:21 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Riverrunner</dc:creator>
        <guid isPermaLink="false">7973054@/discussions</guid>
        <description><![CDATA[<p>I have the most current version of the Quicken Classic for Windows. I tried syncing the desktop and mobile apps several times. The account these transactions had the same ending balance which is odd as the desktop app was missing these 3 transactions. Following trouble shooting in Quicken I reset the cloud data, which was a mistake, as I did not realize it would just overwrite the mobile app to match the desktop app, so I have lost those three translations. Is there a way to get those three transactions back? How should I resolve this issue if I have it in the future so I do not lose data?</p>]]>
        </description>
    </item>
    <item>
        <title>Clearview FCU direct connect down [Edited]</title>
        <link>https://community.quicken.com/discussion/7972596/clearview-fcu-direct-connect-down-edited</link>
        <pubDate>Wed, 08 Apr 2026 11:52:36 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>mspanek</dc:creator>
        <guid isPermaLink="false">7972596@/discussions</guid>
        <description><![CDATA[<p>I have been unable to connect for over 5 days now, contacted Clearview and so far no resolution.</p><p>Maybe you could help here in getting this issue rectified?</p>]]>
        </description>
    </item>
    <item>
        <title>No CC transactions since May 5th but balance is correct</title>
        <link>https://community.quicken.com/discussion/7973641/no-cc-transactions-since-may-5th-but-balance-is-correct</link>
        <pubDate>Tue, 19 May 2026 18:16:09 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>rbm atl</dc:creator>
        <guid isPermaLink="false">7973641@/discussions</guid>
        <description><![CDATA[<p>I have disconnected, reconnected, etc etc etc  Cleared filters.  No transactions listed since early May on one of my cc accounts.  Everything else from the same CU is working fine.  At wits end</p><div data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031128\/uploads\/33O133W6OT4I\/screenshot-2026-05-19-141546.jpg&quot;,&quot;name&quot;:&quot;Screenshot 2026-05-19 141546.jpg&quot;,&quot;type&quot;:&quot;image\/jpeg&quot;,&quot;size&quot;:33985,&quot;width&quot;:1399,&quot;height&quot;:235,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.quicken.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031128%2Fuploads%2F33O133W6OT4I%2Fscreenshot-2026-05-19-141546.jpg&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:105555,&quot;dateInserted&quot;:&quot;2026-05-19T18:16:02+00:00&quot;,&quot;insertUserID&quot;:10252292,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;10252292&quot;,&quot;embedType&quot;:&quot;file&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
    <a rel="nofollow" href="https://community.quicken.com/api/v2/media/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031128%2Fuploads%2F33O133W6OT4I%2Fscreenshot-2026-05-19-141546.jpg" download="" aria-label="Screenshot 2026-05-19 141546.jpg">
        Screenshot 2026-05-19 141546.jpg
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        </description>
    </item>
    <item>
        <title>Can&#39;t get details on transactions from Discover card</title>
        <link>https://community.quicken.com/discussion/7972778/cant-get-details-on-transactions-from-discover-card</link>
        <pubDate>Wed, 15 Apr 2026 18:55:25 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>bryantmst4</dc:creator>
        <guid isPermaLink="false">7972778@/discussions</guid>
        <description><![CDATA[<p>Can't get details of transactions from Discover card</p>]]>
        </description>
    </item>
    <item>
        <title>Bill &amp; Income Reminders with Splits Do Not Match Desktop Reminders Original Order</title>
        <link>https://community.quicken.com/discussion/7971159/bill-income-reminders-with-splits-do-not-match-desktop-reminders-original-order</link>
        <pubDate>Sun, 15 Feb 2026 00:19:12 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>markus1957</dc:creator>
        <guid isPermaLink="false">7971159@/discussions</guid>
        <description><![CDATA[<p>Reminders splits in the Web app do not match the order entered for the splits in the desktop. If the split is updated in the web app, it is force sorted by amount from low to high.</p><p>This causes discrepancies in the desktop and when syncing, sometimes disconnects the amounts assigned to a category. Tax Planner then provides erroneous data and Reports based on category assignments are also affected.</p><p>The order of rows in split reminders should be preserved when synced or the cloud data is reset.</p>]]>
        </description>
    </item>
    <item>
        <title>My credit card total seems to be correct in the download but the detail transactions have not posted</title>
        <link>https://community.quicken.com/discussion/7972760/my-credit-card-total-seems-to-be-correct-in-the-download-but-the-detail-transactions-have-not-posted</link>
        <pubDate>Wed, 15 Apr 2026 09:29:57 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>mrfcpa143</dc:creator>
        <guid isPermaLink="false">7972760@/discussions</guid>
        <description><![CDATA[<p>In the register for 10 days</p>]]>
        </description>
    </item>
    <item>
        <title>Attaching multiple receipts to a single transaction</title>
        <link>https://community.quicken.com/discussion/7972961/attaching-multiple-receipts-to-a-single-transaction</link>
        <pubDate>Wed, 22 Apr 2026 13:39:39 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Jimmy Boy</dc:creator>
        <guid isPermaLink="false">7972961@/discussions</guid>
        <description><![CDATA[<p>Each month I withdraw a specific amount from my checking account and do mostly cash transactions for my monthly expenses. I've been scanning all cash transaction receipts to a folder and then attaching the receipts to the monthly withdrawal transaction. This has been working beautifully for the past four months. Then a few days ago, when I was about to add another receipt, I received the following popup message: "Quicken cannot complete your request because the specific file could not be found" and all the previously attached receipts are missing. All other transactions with a single receipt are still working. Has anyone had a similar experience or does anyone know why this would happen?</p>]]>
        </description>
    </item>
    <item>
        <title>Quicken Crashing When I attempt to open Any account RE:  Update 2/27/2026</title>
        <link>https://community.quicken.com/discussion/7971602/quicken-crashing-when-i-attempt-to-open-any-account-re-update-2-27-2026</link>
        <pubDate>Sat, 28 Feb 2026 23:54:53 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>vschem49</dc:creator>
        <guid isPermaLink="false">7971602@/discussions</guid>
        <description><![CDATA[<p>This started yesterday(2/27/2026) immediately after Quicken downloaded the update R66.18.  I can't open any of my accounts.   Program crashes .. Any solutions??? or Suggestions? </p>]]>
        </description>
    </item>
    <item>
        <title>Quicken Web and Mobile are not displaying expenses correctly. Why and how to correct?</title>
        <link>https://community.quicken.com/discussion/7970439/quicken-web-and-mobile-are-not-displaying-expenses-correctly-why-and-how-to-correct</link>
        <pubDate>Sat, 24 Jan 2026 16:28:50 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Bilwit</dc:creator>
        <guid isPermaLink="false">7970439@/discussions</guid>
        <description><![CDATA[<p>I use Classic and just set up the web and mobile versions. All accounts display correctly and are in sync with desktop. But budgets and expenses are not accurate. Expenses for the month of Jan are shown as very high exceeding budget yet when you look at separate categories and the details the transactions show correctly but the totals displayed are incorrect. Is there a solution or are the mobile and web versions just inaccurate? Thanks for any assistance   </p>]]>
        </description>
    </item>
    <item>
        <title>Bank account in Quicken Classic Premier desktop not showing up online</title>
        <link>https://community.quicken.com/discussion/7971964/bank-account-in-quicken-classic-premier-desktop-not-showing-up-online</link>
        <pubDate>Wed, 11 Mar 2026 17:06:28 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>dave_new</dc:creator>
        <guid isPermaLink="false">7971964@/discussions</guid>
        <description><![CDATA[<p>I have one account that will not appear on my listed accounts for sync in Classic Premier and as a result I cannot see it online. I have gone through all of the following steps but still cannot see it as available for sync:</p><p></p><p><strong>Check Sync Settings in Desktop Quicken</strong><br />
Ensure the account is selected for sync in the desktop application. Go to <strong>Edit &gt; Preferences &gt; Mobile &amp; Web</strong>, then verify that <strong>Sync is turned ON</strong> and the account is checked under the <strong>Accounts</strong> list. </p><p><strong>Reset Cloud Data to Resolve Sync Issues</strong><br />
If the account still doesn’t appear, reset your cloud data:</p><ul><li>In Quicken, go to <strong>Edit &gt; Preferences &gt; Quicken ID &amp; Cloud Accounts</strong>. </li><li>Click <strong>Sign Out</strong>, then sign back in. </li><li>Navigate to <strong>Mobile &amp; Web &gt; Reset your cloud data</strong>. </li><li>Confirm with <strong>Yes</strong> and wait for the reset to complete. </li><li>Re-sync by selecting <strong>Cloud Sync</strong> in the Mobile &amp; Web dropdown. </li></ul><p><strong>Verify Data File and Dataset Name Match</strong><br />
Ensure the <strong>Dataset name</strong> in Preferences matches your <strong>Quicken data file name exactly</strong> (without the <code spellcheck="false" tabindex="0">.QDF</code> extension).  Mismatched names can prevent sync.</p><p></p><p>Can anyone please help me with this issue?</p>]]>
        </description>
    </item>
    <item>
        <title>Adding a new subscription when it&#39;s already categorized as a bill fails to save</title>
        <link>https://community.quicken.com/discussion/7971883/adding-a-new-subscription-when-its-already-categorized-as-a-bill-fails-to-save</link>
        <pubDate>Mon, 09 Mar 2026 16:11:33 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Nate Reprogle</dc:creator>
        <guid isPermaLink="false">7971883@/discussions</guid>
        <description><![CDATA[<p>I had a separate issue with the mobile today that resulted in all my subscriptions and income items being deleted from Quicken. </p><p>In trying to recreate subscription items, I apparently had some saved as "Bills" already. I found that, when I attempt to create a new "Subscription" when a "Bill" already  exists, the platform says "Sorry, the item could not be saved" or something like that. I can't tell if it's based on the name of the Bill or if it's based on the transaction, etc. Not sure exactly what the root cause is.</p><p>Is this a known issue, or something new? Any way to be alerted of this prior to attempting to create a new subscription?</p>]]>
        </description>
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    <item>
        <title>Quicken 2015 assistance via YouTube [Edited]</title>
        <link>https://community.quicken.com/discussion/7970461/quicken-2015-assistance-via-youtube-edited</link>
        <pubDate>Sun, 25 Jan 2026 02:39:25 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>Rusty9</dc:creator>
        <guid isPermaLink="false">7970461@/discussions</guid>
        <description><![CDATA[<p>I am very disappointed with Q2015 after using Q98 and getting no assistance setting up.</p><p>[Edited-Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>An investment transaction appears on the Web app that is not (nor has ever been) on Desktop</title>
        <link>https://community.quicken.com/discussion/7969538/an-investment-transaction-appears-on-the-web-app-that-is-not-nor-has-ever-been-on-desktop</link>
        <pubDate>Mon, 29 Dec 2025 00:08:56 +0000</pubDate>
        <category>Errors and Troubleshooting (Quicken on the Web)</category>
        <dc:creator>JeffPend</dc:creator>
        <guid isPermaLink="false">7969538@/discussions</guid>
        <description><![CDATA[<p>When I sync my Desktop (Windows Classic) to the cloud, the web app shows a stock that I don't own and in a large quantity.  The stock does not appear anywhere on the desktop.  For example, when I access Quicken on my browser, it shows I own 85000 shares of some stock: NEE.  On my desktop, Quicken Classic Deluxe for Windows, there is not such stock in my holdings and no transaction for NEE anywhere in the account.    How do I override the Web browser and mobile app to match what I have on the desktop?  BTW, I have tried resetting the cloud data.</p>]]>
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