Add your Quicken Information to your Posts plus How you are connected to the Internet?

thecreatorthecreator SuperUser ✭✭✭✭✭
edited November 10 in FAQs
A number of Spammers are posting phone numbers to call for Support. Those Emails are not authorized by Quicken and are remove from the board as soon as possible.

Remember there is no charge for Official Quicken Support for currently supported products.


Hi All,

Be sure to subscribe to your post after posting so you can comment back with additional information to questions as this is an User-to-User Forum.

Quicken Official Support is located at: 
https://www.quicken.com/support#contact-support

For  Premier or Higher Editions of Quicken, go to https://www.quicken.com/ and hover the mouse over Sign In and click My Account. Sign in and look on the top right side for the Premium Support Telephone Number. Works during normal Business Hours.

Quicken Bill Pay Support is located at:
https://www.quicken.com/support/contact-quicken-bill-pay


Note: You can find Alerts to ongoing problems in this section:  https://community.quicken.com/categories/alerts 

Your problem may be already covered by an alert.

When posting to this forum, add your Quicken
information as well as operating system and Build information to your
Posts for the Windows 10 and Mac Operating Systems.

Example:
Quicken [Year] Quicken [Product] R3
Windows 10 Pro 64-Bit Build 18965.1005 taken from winver.
Include whether it is USA or Canadian Quicken program

Windows 10 Pro 32-Bit Build 18362.295
Quicken 2019 Home & Business R21.16
USA


Mac Example:
Quicken 2016 3.5.2
OS X v.10.11

If early Windows operating systems, state the Service Pack Level.

Example:
Quicken 2018 Rental Property Manager R3
Windows 7 Professional 64-Bit Service Pack 1

Very, Very Important!!!! Please inform us, how you installed Quicken, from a Download or using the CD / PC Disk.

To obtain the information About your version of Quicken:
Open Quicken. Click Help then click About Quicken.
Mac: Quicken > About Quicken 

If Apple or MAC Computer, give that information as well, because the programs are a little different.

This way, Users who are trying to help, don't need to ask these Questions in a reply and waste time.

Also what type of Connection do you have to the Internet? Dial-up, Cable, Satellite, or FIOS

If you are posting because Quicken does not open, please notify us, if you set up Scheduled Updates in Quicken to run in the Background.

If you are having problems with the connections from your Bank to Quicken? Please state the type of Connection you have set up for yourself, using Quicken.

Type of Connections that are available to have are: 
     Windows: Direct Connect, Express Web Connect and Web Connect.
     Mac:  Direct Connect, Quicken Connect and Web Connect.
    
If needed Additional information on connection methods is available here.

From  Rocket J Squirrel :

Also,
  • If your issue involves online banking, specify the name of your financial institution exactly as Quicken shows it.
  • Show any error messages in their entirety.
  • Include a screen capture if it will help clarify the issue. (But don't reveal any private information such as account numbers.)
From QuickenUserDC :

For Quicken Windows - let us know if you are using the Canadian or US versions.





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