Add your Quicken Information to your Posts plus How you are connected to the Internet?

thecreatorthecreator SuperUser ✭✭✭✭✭
edited January 19 in FAQs
Hi All,

When posting to this forum, add your Quicken
information as well as operating system and Build information to your
Posts for the Windows 10 and Mac Operating Systems.

Example:
Quicken 2018 Rental Property Manager R3
Windows 10 Pro 64-Bit Build 14905.1000 taken from winver.

Mac Example:
Quicken 2016 3.5.2
OS X v.10.11

If early Windows operating systems, state the Service Pack Level.

Example:
Quicken 2018 Rental Property Manager R3
Windows 7 Professional 64-Bit Service Pack 1


Very, Very Important!!!! Please inform us, how you installed Quicken, from a Download or using the CD / PC Disk.

To obtain the information About your version of Quicken:
Open Quicken. Click Help then click About Quicken.
Mac: Quicken > About Quicken 

If Apple or MAC Computer, give that information as well, because the programs are a little different.

This way, Users who are trying to help, don't need to ask these Questions in a reply and waste time.

Also what type of Connection do you have to the Internet? Dial-up, Cable, Satellite, or FIOS

If you are posting because Quicken does not open, please notify us, if you set up Scheduled Updates in Quicken to run in the Background.

If you are having problems with the connections from your Bank to Quicken? Please state the type of Connection you have set up for yourself, using Quicken.

Type of Connections that are available to have are: 
     Windows: Direct Connect, Express Web Connect and Web Connect.
     Mac:  Direct Connect, Quicken Connect and Web Connect.
    
If needed Additional information on connection methods is available here.

From  Rocket J Squirrel :

Also,
  • If your issue involves online banking, specify the name of your financial institution exactly as Quicken shows it.
  • Show any error messages in their entirety.
  • Include a screen capture if it will help clarify the issue. (But don't reveal any private information such as account numbers.)
From QuickenUserDC :

For Quicken Windows - let us know if you are using the Canadian or US versions.
thecreator - User of Quicken Subscription R19.44 & Quicken 2017 HBRP R19.1
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