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stock quotes hangup after 2018 quicken

Unknown
Unknown Member
edited September 2018 in Investing (Windows)
Quicken 2018 windows 10..will not update stock quotes.. begins transfer, then stops totally..
must restart Quicken.  NO error message.

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited September 2018

    1) Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and the required Intuit ID to Quicken ID
    conversion:

    Quicken US version:

    -
    2015 ... Release R15.1  *, https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch

    - 2016 ... Release R14.12 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R15.13 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    - 2018 ... Release R 5.15 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

    Quicken Canada
    version:

    -
    2015 ... Release R 6 *, https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch

    - 2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 should have updated to 2018 already

    - 2018 ... Release R 3.12 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

    Quicken Canada users: Do not download the first set of patch or Mondo Patch
    files in the above links. They apply to Quicken US users only. Instead, scroll
    down the webpage to the Quicken Canada section and download that file. For 2015
    and 2016 it may be hiding behind a clickable word "here".

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Temporarily disable your Antivirus software for the entire duration of the next
    step:

    - Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    2) Validate



    You should validate
    your Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click "Validate
    File" and "Rebuild investing lots", check to make sure the
    copied file is being validated, click OK. Let it run.

    - Fix any errors logged as not repaired by Quicken.

    - Now close and restart Quicken using this new file and try your failing action
    again. If it works, keep using the new file and abandon the old one.

    If that doesn't resolve the issue, you may have no recourse but to restore your
    Quicken data file from a Manual or Automatic Backup taken prior to the problem
    first occurring, if necessary going back to older backups until you find a file
    that does not exhibit these symptoms.

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data



     



  • Unknown
    Unknown Member
    edited January 2018
    Thanks....RESOLVED...  had not run mondo patch.
This discussion has been closed.