1) Let's try some "Troubleshooting 101" toensure the Quicken software is installed and updated properly.
What is the exactrelease number for your version of Quicken?If clicking on Help / About Quicken does not show one of the following you aremissing required software updates and the required Intuit ID to Quicken IDconversion:
Quicken US version:
-2015 ... Release R15.1 *, https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch- 2016 ... Release R14.12 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch- 2017 ... Release R15.13 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch- 2018 ... Release R 5.15 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows
-2015 ... Release R 6 *, https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch- 2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch- 2017 should have updated to 2018 already- 2018 ... Release R 3.12 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windowsQuicken Canada users: Do not download the first set of patch or Mondo Patchfiles in the above links. They apply to Quicken US users only. Instead, scrolldown the webpage to the Quicken Canada section and download that file. For 2015and 2016 it may be hiding behind a clickable word "here".
( * minimum requiredrelease number, may be higher, subject to change without notice)
Please do this evenif you are on the latest release already:Locate the US or Canada Mondo Patchfile applicable to your version of Quicken in the links above.Download it and save it to disk. Temporarily disable your Antivirus software for the entire duration of the nextstep: - Open the Downloads folder. Right-click the downloaded patch file. Click"Run as Administrator" to execute the installation program.This will replace any Quicken software modules with a known consistent releaselevel and, hopefully, eliminate any software corruption or errors duringinstallation as a cause of this issue.
You should validateyour Quicken data file. It may have become damaged over time or if you ever hadcrashes, hang-ups or loops while running Quicken. Repeated crashes mayeventually render a data file "broken beyond repair".Please run this procedure, skipping no steps:- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Savefile under a new name in same folder as current Quicken data file. (The Copy process appears to be performing arecord-by-record copy of the data file and not just a simple binary image copy.This has been reported as recovering some otherwise not repairablefiles)- Open the copied file in Quicken.- Click File / File Operations / Validate and Repair. Click "ValidateFile" and "Rebuild investing lots", check to make sure thecopied file is being validated, click OK. Let it run. - Fix any errors logged as not repaired by Quicken.- Now close and restart Quicken using this new file and try your failing actionagain. If it works, keep using the new file and abandon the old one.If that doesn't resolve the issue, you may have no recourse but to restore yourQuicken data file from a Manual or Automatic Backup taken prior to the problemfirst occurring, if necessary going back to older backups until you find a filethat does not exhibit these symptoms. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data