Prudential Retirement Quotes not Updating

Unknown
Unknown Member
edited November 2018 in Investing (Windows)
The title says it all; when I update my accounts at Prudential Retirement, account quotes no longer update. This began about one week ago. The On-Step update shows the update as successful. I'm on Build 27.1.10.10

Comments

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    edited July 2018
    Have you tried updating quotes?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Unknown
    Unknown Member
    edited July 2018
    Yes. Also deactivated and reactivated the account with no success.
  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    edited July 2018
    Have you contacted Prudential?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Unknown
    Unknown Member
    edited July 2018
    Yes. Told them about the issue and it was obvious that the rep had no idea what Quicken is. Very frustrating.
  • Unknown
    Unknown Member
    edited July 2018
    I also got a an email reply that they don't support Quicken and I need to contact Quicken directly. I suppose I'll try that when I have several hours to spare.
  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    edited July 2018
    Are the securities publicly traded? Have you checked the Security List to ensure the securities are flagged to download quotes?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Unknown
    Unknown Member
    edited July 2018
    It's a 401(k) account so the symbol used isn't publicly traded. Quicken has (until recently) always downloaded the value of the symbol.
  • Unknown
    Unknown Member
    edited July 2018
    After a couple of weeks, the problem has resolved itself.
This discussion has been closed.

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