Bills & Income Quicken for Mac 2018/ New bills doesn't work anymore after upgrade to 5.8.0 Mac OS 10

Gilles Pétrin

Cannot add a new bill after new version upgrade to 5.8.0 (build 58.24400.100).  You click New bills/Manual bills/Next/ and nothing shows up...

Quicken Harold

Hello Gilles, appreciate your question.

I was able to add a manual bill with the 5.8.0 version of Quicken.

Can you please provide some screen shots of the issue in which you are experiencing?

Please let us know so that we can best help you.

Respectfully,
~ Quicken Harold.

Gilles Pétrin

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

Unknown

Gilles Pétrin said:

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

I have the same issue. Did you find the solution?

Gilles Pétrin

Gilles Pétrin said:

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

No didn’t find the answer as I need to call support as somebody from Quicken told me.

Unknown

Gilles Pétrin said:

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

Did resolve the issue? I have always the same problem.
Thank you

Quicken Harold

Hello Gilles and Patrice,

Apologize for the delay in getting back to you. Was trying to figure this out.

According to Gilles' screen shot, it showed that there were 7 payees and could not add anymore.

However, I was able an additional bill with the ability to add more:



And so, I was unable to replicate your current issue with it not allowing additional manual entries.

For this instance,  I would reach out to Quicken Support so that we can look into this issue further.

Please request a screen share from the agent when you contact us.

Apologies for the inconvenience.

Respectfully,
~ Quicken Harold.

Gilles Pétrin

Gilles Pétrin said:

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

Tried to call Support,, left a message and nobody ever got back to me. Unless I have the wrong phone number? I will try again tomorrow because I still have the same issue even after the last upgrade.

Maybe Harold can confirm to me the number to call again!

Merci

Quicken Harold

Gilles Pétrin said:

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

Hello Gilles. Appreciate your reply.

Please contact us at 650-250-1900 Mon-Fri from 5am-5pm Pacific Time.

We also have live chat available at http://www.quicken.com/contact-support.

Respectfully,
~ Quicken Harold.

Gilles Pétrin

Gilles Pétrin said:

Thanks Harold for your quick answer.  On my system, even after restarting the computer and the QM 2018, when I click "+ New Bills" in Bills & Income tab, it takes me to the next screen which says "Manual Bill" and then when I click on NEXT under Manual Bill or even eBill, there is no screen showing up!  It seems to go back to the Bill & Income screen.  Image 1 is a screen print of Bill & Income screen and picture 2 is the next screen I am talking about. After clicking NEXT on screen 2, nothing opens up and goes back to image 1.
Regards, and thanks for your help!

Gilles

Thanks Harold! Will call tomorrow and let you know the result.

Regards

Unknown

Thank you Gilles and Harold. Please let me know if you resolve this issue.

Gilles Pétrin

Quicken Harold said:

Hello Gilles and Patrice,

Apologize for the delay in getting back to you. Was trying to figure this out.

According to Gilles' screen shot, it showed that there were 7 payees and could not add anymore.

However, I was able an additional bill with the ability to add more:



And so, I was unable to replicate your current issue with it not allowing additional manual entries.

For this instance,  I would reach out to Quicken Support so that we can look into this issue further.

Please request a screen share from the agent when you contact us.

Apologies for the inconvenience.

Respectfully,
~ Quicken Harold.

Called Support Team who fixed my problem!  Go to PREFERENCE- SHOW FEATURES FOR: CANADA OR United States AND CLICK ON BOTH!
Should fix the problem, at least it did for me.
The guy said he will report the problem to Quicken.
Thanks

Gilles Pétrin

Pat said:

Thank you Gilles and Harold. Please let me know if you resolve this issue.

Salut Pat!
Called Support Team who fixed my problem!  Go to PREFERENCE- SHOW FEATURES FOR: CANADA OR United States AND CLICK ON BOTH!
Should fix the problem, at least it did for me.
The guy said he will report the problem to Quicken.
Thanks

Unknown

Pat said:

Thank you Gilles and Harold. Please let me know if you resolve this issue.

It works for me too. Thank you very much. I really appreciate.
p.s. I received the same scam/spam email. Don't really understand.