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Canadian Mutual fund prices

Microfiche

Pretty sure I have posted about this before but hoping maybe someone has found a fix since then. I have 10 Canadian mutual funds where the prices have NEVER downloaded. I have spent hours and jumped through all the stupid hoops and gone through all the scripts with Quicken "support" previously, so please do do suggest that I create a new data file etc. I just gave up trying to fix it after spending hours the last time.

The funds are:

Dynamic Global
Infrastructure Fund - Series A - DYN2210

Dynamic Global Infrastructure Fund -
Series I - DYN2214
Dynamic Global Real Estate Fund Series A -
DYN085
Dynamic Precious Metals Fund Series A -
DYN046
Dynamic Precious Metals Fund Series G -
DYN046G
Dynamic Precious Metals Series I -
DYN1146
Dynamic Strategic Gold Class-Sr G -
DYN2300G
EdgePoint Global Portfolio A NonHST -
EDG1001
Golden Opportunities Diversified A -
GOF502
IA Clarington Floating Rate Income Fund
Series A -
CCM9940

All of my stocks - Canadian and US, update fine.

Anyone have any new ideas?
Quicken H&B Canada, R12.8, 27.1.12.8 (though this does not appear to be version related - gone on for years)

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Comments

Arctic Hare

I tried the first one on my system for you. It didn't download prices on my system either. I haven't had any issues with downloading my Canadian mutual fund prices. Don't know why these funds don't work. Probably an issue with the service provider.

BBBob

I had the same problem with 3 of funds. They were not listed by the provider that Quicken used. At the time it was https://www.cannex.com/. After much frustration with Quicken, I emailed cannex to ask them to add them to the list. To my surprise I received a phone call from them to confirm the listings and they were added within 72 hours. I was thrilled.

Microfiche

Thanks BBBob! (can't type that out without hearing stuttering)
I will try that out...

Arctic Hare

Please post back with the results. That is interesting information.

unknown

I have had this problem for several months and no resolution. I will not get the new version 2019 if there is no solution to this problem

Valderi

Well, I've tried to add 3 funds listed and it worked. After you add the symbol, don't forget to choose "mutual funds", you will see the symbols your looking for and it will be in TSX. I hope it help.

Arctic Hare

The problem isn’t with adding the security; once added, no prices download... unless it is now fixed.

Valderi

I think I've found your solution:
You go to "One Step update settings"
Make sure that the option "Download quotes and investment information" is selected
Click on "Select quotes" at the end of the line
You should see all yours securities. Select those you want to download
Click on "Done" at the bottom right.
Click on "update" and all your securities should be updated.

I hope it help you !

Arctic Hare

If you can download these particular security prices then please post a picture if such.

BTW, TSX is the wrong exchange for mutual funds; the correct setting is “mutual funds”.

Valderi

Your right. I forgot to choose this setting, but everything goes well. Here's an exemple:

Arctic Hare

I have re-tested adding the DYN2210 mutual fund and I am now able to download the price history. Someone has fixed something in the data feed since I tested this a month ago.

It would seem that this issue has now been resolved and this thread can probably be closed.

Perhaps the OP can confirm that the problem is resolved?

Microfiche

I had contacted Cannex a while back, perhaps they fixed it. They did not reply. I am in Ixtapa at the moment - will check when I return to Canada next week...

BBBob

Enjoy the sun!

Microfiche

Not solved on this end - at least in existing data file.
I tried downloading quotes and nothing...

Arctic Hare

@Microfiche: Here are screen shots of how I set it up and the downloaded prices, current to today.

Microfiche

Awesome - think that did it! Maybe in combination with contacting Cannex. Thanks!
Did that "Mutual Funds" exchange always exist - or is that newer? I don't recall seeing that before.
Quicken "support" never noticed that any of the times I tried that route.

Arctic Hare

The mutual fund “exchange” has existed for as long as I can recall.

Microfiche

Looked at my other mutual funds and they are all set to that mutual fund "exchange", so my guess is that switching exchanges (they were set to TSE) is one of the many things I tried in order to get these to download - before I found a tip on here that suggested contacting Cannex. In any case, seems fine now. This thread can be closed.

Arctic Hare

Mutual funds aren’t traded on the TSE like stocks and ETFs. Hence why I put the quote marks around the word exchange.

Microfiche

Yeah - I was just using the term from the Quicken screen for "clarity" ;-)

unknown

Hi all. I am having a similar issue with Tangerine mutual funds. In particular INI220 and INI240 which use to update automatically. Is this also related to the www.cannex.com database? Thanks for any help I can get.

Microfiche

I had emailed a request for my mutual funds to be added to cannex@cannex.com.
They never replied, but the prices started downloading later.
Worth a shot.
If they used to work - it may not be as likely to work. Mine had never downloaded.

unknown

Thanks for the response. I did look for an email but couldn't see one on their web site. What email did you use?

unknown

Whoops, I see you provided it, thanks ...