New download did not work

I just purchased & downloaded Quicken Deluxe 2019 .  It did not open correctly and does not appear anywhere on my computer.  Neither my old 2017 version or the new version

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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Where did you purchase it and download it ?
    Did the download finish completely ?
    What is the file name that was downloaded - what happens when you click in it ?
    It should be an EXE "installer" of the Quicken program -
    Quicken Subscription - Windows 10
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