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2017 property managers crashes whenever I try to look at my "rental property" "assets". Any fixes?

The product is a 2017 version download for windows.  Computer is kept up to date in all aspects. But Quicken Property Management has been glitchty, also sluggish when managing tenants.  Looking for advice.  I own a dozen properties, with about 35 tenants, including a few short term rentals.  I also have a stored history going back about ten years.  Any advice or fixes?

Comments

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    You did not mention it, so I would start with a file validation to ensure no data corruption. File>File Operations>Validate.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • UKR
    UKR SuperUser ✭✭✭✭✭

    1) Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly.

    What is the exact release number for your version of Quicken?
    If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

    Quicken US version:

    - 2016 ... Release R 19.3 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
    -  2018 ... upgrades to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
    - 2019 ... Release R 18.15 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada version:

    - 2016 ... Release R 7.2 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    - 2017 ... all users should have been upgraded to 2018 already
    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later patch
    - 2019 ... Release R 16.18 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required release number, may be higher, subject to change without notice)

    Please do this even if you are on the latest release already:
    Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
    Download it and save it to disk.
    Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
    This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

    Reboot Windows when done with the above and try Quicken again.
     

    2) Validate

    Validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file "broken beyond repair".

    Please run this exact procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
    - If Quicken reports an error creating the Copy file and you are using Q 2019 repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes".  Note: This may cause some data loss.
    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors logged as not repaired by Quicken.

    - Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
    - Again fix any errors logged as not repaired by Quicken.

    - Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.


  • Robert Goodrich
    Robert Goodrich Member ✭✭
    Release Number  = R19.1 (I have the 2017 version).  I assume this more up to date than then listed R18.6 for this version?
     
  • Robert Goodrich
    Robert Goodrich Member ✭✭
    Ran through all of the actions above - same crash.  Is it possible that I have too much data?  I have about 9 accounts linked to my business bank (2 checking, 7 loans). Could that be the problem?  I still do not understand, though, why the crash is occurring when I try to look at my rental property asset accounts for the individual houses.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Ran through all of the actions above - same crash.  Is it possible that I have too much data?  I have about 9 accounts linked to my business bank (2 checking, 7 loans). Could that be the problem?  I still do not understand, though, why the crash is occurring when I try to look at my rental property asset accounts for the individual houses.
    If all of the above doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.

    It's also quite possible that you have reached or exceeded some kind of built-in limit. Only someone familiar with the internal design could tell you that.
    If the crash in Quicken offers to send a crash report to Quicken, please do so, then contact Quicken Support.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support 
      and select Chat or Phone support.
    • Phone support is only available during posted business hours. The phone number can found at this website.
    • To start Chat, your browser must allow popup windows from https://www.quicken.com
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or above) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
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