Why is my bank saying my browser is unsuitable?

Dbaker450

I am trying to update checking account. Bank says browser is 7.0 but needs 9.0. I have chrome but am not sure which browser I am on, chrome or explorer.

UKR

In your browser click Help / About in the menu bar. That should tell you which browser you're using and which version you're on.

For security reasons, banks require that you're on a supported version of one of the popular browsers. Internet Explorer version 7.0 is not supported any longer.

Are you still using Quicken on Windows XP?

That's no longer supported. Sorry. Please read this:

https://getsatisfaction.com/quickencommunity/topics/issue-unable-to-update-accounts-or-log-in-to-quicken-for-windows-2014-on-windows-xp

 

Are you still using Windows Vista?

As of April 11, 2017, Microsoft has discontinued support for Windows Vista.

Quicken 2016+ is no longer supported with Vista. It may install and run, but only if you have updated Vista and IE9 to support TLS 1.2 security protocol. See https://msfn.org/board/topic/176902-enabling-tls-1112-support-in-vistas-internet-explorer-9  
Do not forget to enable TLS 1.2 in Internet Options!
(Also see:  https://getsatisfaction.com/quickencommunity/topics/qp2017-r17-2-build-26-1-17-2-one-step-update-error-ol-297-a-sunable-to-establish-internet-connection )

 

Still using Windows 7 SP1?
(This may also apply to Windows 8 or 10)
Ensure that TLS 1.2 is enabled in Control Panel / Internet Options.
In Windows Control Panel select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
Click the Advanced tab.
Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices, 1.0, 1.1 and 1.2.
Click Apply, then OK. Close IE. Close and restart Quicken.
 

UKR

In your browser click Help / About in the menu bar. That should tell you which browser you're using and which version you're on.

For security reasons, banks require that you're on a supported version of one of the popular browsers. Internet Explorer version 7.0 is not supported any longer.

Are you still using Quicken on Windows XP?

That's no longer supported. Sorry. Please read this:

https://getsatisfaction.com/quickencommunity/topics/issue-unable-to-update-accounts-or-log-in-to-quicken-for-windows-2014-on-windows-xp

 

Are you still using Windows Vista?

As of April 11, 2017, Microsoft has discontinued support for Windows Vista.

Quicken 2016+ is no longer supported with Vista. It may install and run, but only if you have updated Vista and IE9 to support TLS 1.2 security protocol. See https://msfn.org/board/topic/176902-enabling-tls-1112-support-in-vistas-internet-explorer-9  
Do not forget to enable TLS 1.2 in Internet Options!
(Also see:  https://getsatisfaction.com/quickencommunity/topics/qp2017-r17-2-build-26-1-17-2-one-step-update-error-ol-297-a-sunable-to-establish-internet-connection )

 

Still using Windows 7 SP1?
(This may also apply to Windows 8 or 10)
Ensure that TLS 1.2 is enabled in Control Panel / Internet Options.
In Windows Control Panel select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
Click the Advanced tab.
Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices, 1.0, 1.1 and 1.2.
Click Apply, then OK. Close IE. Close and restart Quicken.