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I get an error message when I sync data,

Error message reads -
the desktop transaction in [file name] on [date] for $-389.00 was not synced.
refresh your data and try again.
two options are provided [ ignore] and [update ]. tried both and neither worked.
However I cannot locate the transaction in the file I was directed to.
I am not sure my data as a whole is being synced

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