Invalid Password

I've been having difficulty with invalid passwords recently when entering Quicken Deluxe 2020. When I click on Forgot Password I'm told to enter my Quicken ID (email address) to receive an access code. I've requested such a code several times over the past several days by e-mail. I have not received a code yet. What is the problem receiving a code???

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited December 2019
    Which of the many types of passwords floating around in Quicken are you having problems with?

    For help with Quicken Password Problems

    See https://www.quicken.com/support/im-having-password-problems-quicken-windows


  • I've tried all of the suggestions in the link you provided. Still not getting a code. However, for some reason now I cannot gain access to my quicken file since I am not able to change my password without an access code. I'm getting very frustrated with issue!
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them help you fix your Quicken ID problem.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

This discussion has been closed.