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How to Sync between Desktop and mobile?

Susty

Recently installed version R24.11 on W7 Desktop , Now unable to Sync to Cloud. 11 eligible accounts, "Sync Now" button pressed but still receive "not yet synced" message. iPhone App keeps stating "Go to desktop first"

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Mobile and Web Apps

Accepted answers

Greg_the_Geek

FAQ: Common Mobile/Web Sync Errors and Solutions

All comments

thecreator

Hi @Susty ,

You need to Sync the Data on the Desktop to the Cloud, not from the Cloud to the Desktop.

See this Quicken Article: https://www.quicken.com/support/how-set-and-sync-accounts-quicken-mobileweb

Susty

Please note that I stated "unable to Sync to Cloud", not "from Cloud". Also stated ""Sync Now" button pressed" and the only place to do this is within the Quicken Program on my desktop. Followed instructions given within Quicken

thecreator

Hi @Susty ,

Create a new Dummy Data File, with a simply Cash Account.

On the Desktop with the New Data File, go to Preferences.

Cloud Accounts.

Delete all possible existing Accounts.

Then go back to your regular Data File and try again.

Greg_the_Geek

FAQ: Common Mobile/Web Sync Errors and Solutions

Susty

> @Greg_the_Geek said:
> FAQ: Common Mobile/Web Sync Errors and Solutions

Boom! Fixed it. Although the last line of instruction was not the same as what I saw everything is now working fine. Thanks Greg