Why will my data not sync to the Quicken cloud?

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I added a new credit card to my Quicken 17 accounts last August. When i close the accounts I get the following error message: "Desktop transaction...........was not synced. Illegal operation: (0) It they list the transactions from the credit card that I added with a button the says apply fix, however, nothing happen when i click on "apply". What did i do wrong?
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