FAQ: Quicken Bill Manager

Quicken Sarah
Quicken Sarah Alumni ✭✭✭✭
edited April 2020 in FAQ'S (Windows)

What’s happening

The Quicken Bill Pay service is owned and managed by a third-party company, FIS Metavante, and they have decided to discontinue the service. 

All Users who have the Quicken Bill Pay services will no longer be able to create and send bill payment transactions using the Quicken Bill Pay service as of 08/31/2020.

The discontinuation of the Quicken Bill Pay service meant that we at Quicken had a choice:

  1. No longer offer an in-product bill payment service, leaving Users who do not have bill pay services through their Financial Institution(s) unable to send bill payments.
  2. Create and develop our own bill pay service, allowing Quicken Users to still have the option of using Quicken to pay bills.

We opted to create and develop the brand-new Quicken Bill Manager service.

Who is affected by this change?

How Quicken Bill Manager works

What is the difference between Quick Pay and Check Pay

Existing Quicken Bill Pay Online Payee information

Resources and Troubleshooting

Commonly Asked Questions

Comments

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited April 2020

    Who is affected by this change?

    Quicken Subscription Users who do not use the Quicken Bill Pay service: If you have a Direct Connect connection with your Financial Institution and use their Bill Pay service, you are not affected by this change and do not need to make any adjustments or changes to your current process.

    Quicken Subscription Users who have the Quicken Bill Pay service:     You are affected by this change and have the decision to:
    1. Continue using Quicken Bill Pay (QBP) until the extended discontinuation date of 08/31/2020. 
    2. Migrate to the new Quicken Bill Manager (QBM) service

    Quicken 2017 Users: 

    As of 4/30/2020, all Support and Online Services for Quicken 2017 will be discontinued. This means that Users will no longer be able to connect to download new transactions, send bill payment instructions, import transactions via Web Connect (.QFX) file or download quotes/investment data. 

    • Quicken 2017 Users who do not use the Quicken Bill Pay service: You are unaffected by the change to QBM and can choose to upgrade to the subscription version or continue to use 2017 in manual-entry mode with no connected online services.
    • Quicken 2017 Users who have the Quicken Bill Pay service: QBP will remain active and able to be used in Quicken 2017 until online services are discontinued on 04/30/2020. 

    After 4/30/20, your existing Quicken Bill Pay account and service will be available for use by logging directly into the Quicken Bill Pay website to create and send payments until 08/30/2020, when the service is discontinued by Metavante.

    **Please note: After 4/30/20, you will be unable to create and send any payments from within the Quicken 2017 software, regardless of whether you use QBP or your Financial Institution bill pay services**

    • 2017 Users who have an existing QBP account and upgrade to Quicken Subscription: You will continue to have access to the existing account by logging directly into the Quicken Bill Pay website to create and send payments until the service is discontinued on 8/30/20, unless the QBP account is cancelled with Metavante and the Quicken Bill Pay team.

    If you have upgraded to Quicken Subscription version and have already cancelled the QBP account or do not use the Quicken Bill Pay service, you have the option of:

    1. Migrating to the new Quicken Bill Manager service in Quicken
    2. Using your Financial Institution bill pay service through Direct Connect (if offered)
    3. Making bill payments from outside of Quicken.
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited April 2020

    How Quicken Bill Manager works:

    Quicken Bill Manager (QBM) is a ‘management’ tool in every sense.  By partnering with our online/eBiller providers, we designed QBM to integrate with all of your online bills, so the due date, amount, current bill status and payments are all together, creating a complete financial picture in one easy-to-access location.

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited July 2020

    What is Quick Pay?

    Quick Pay logs into your biller account on your behalf and sends an electronic payment directly to your biller, usually within minutes of submitting the payment request, although it can take up to 24 hours for the payment to be processed. 

    This is accomplished by adding the bill as an online/eBiller in Quicken.  Once the biller has been added, Quicken is able to access the current status of the bill, the due date, amount due and to submit payment instructions.

    If a biller is unable to be added as an Online/eBiller, we are unable to send a Quick Pay payment to the biller 

    **Please Note: At this time, Quick Pay is unable to create or send future dated payment instructions.  This is a highly requested feature and our Teams are hard at work to develop and implement scheduled bill payments.  We estimate this functionality to be available by the end of Summer 2020**

    **EDITED 7/14/20 - The ability to schedule bill payments has been implemented with the Windows R27 and Mac 5.17 releases**

    What is Check Pay?

    Check Pay mails a physical check to the biller on your behalf. 

    Why would you use one over the other?

    Check Pay is designed for billers that are unable to receive an electronic payment through Quick Pay, either because they do not support Quicken online/eBills or do not have a website to make an electronic payment at.

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited April 2020

    What about existing Quicken Bill Pay Online Payee information?

    Quick Pay payments are electronic and obtain the online payee information directly from the biller’s website.  If the bill has been added as an online/eBill in Quicken, no additional online payee information is needed to create and send the payment.

    If sending a Check Pay payment, the already existing Quicken Bill Pay online payee data can be “copied” into the check pay payment using the process described here.

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited March 2021
    Resources and Troubleshooting

    Setting Up Quicken Bill Manager:

    New YouTube Video Walk-Through's:

    How To's:
    Errors & Troubleshooting:
    [Edited-Removed Archived Content]

  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited August 2020
    Commonly Asked Questions

    Can a credit card or brokerage account be used as the funding account?

    At this time, only Checking Accounts can be set as the funding account for Quick/Check Pay.

    What is the transaction amount limit for Quick Pay/Check Pay?

    None – we recently discovered and fixed a bug that was imposing false limits for payments made in Quicken for Windows.

    Where are e-bills/ online payees stored? Do I have to re-enter the Online Payees?

    Online/eBillers are stored in the Quicken data file.

    Quicken Bill Manager is designed to use the information provided by the online/eBiller  website to make the payment on your behalf.  There is no payee data to migrate, because the information is provided completely by the biller website.

    If sending a Check Pay payment, the payee info can be copied from the Quicken Bill Pay online payee list, negating the need to re-enter the data.  However, if the payee doesn’t already exist as a Quicken Bill Pay online payee, the payee information does need to be manually entered.

    How to tell which funding account has been used to pay a bill with Quick Pay

    Check the register, once paid and entered, the transaction will appear in the register, just as any other transaction.

    How long should a Check Pay transaction take to reach the payee?

    Most checks are delivered within 3-5 business days.

    What is the difference between an E-bill, Online Payee/Biller? Are they all the same thing?     

    eBill is a Mac specific term that refers to a scheduled transaction linked with the billers website.

    Online Bill is a windows specific term that refers to a bill reminder linked with the billers website.

    Online Payee is a term used by Quicken Bill Pay and Financial Institution Bill Pay services and refers to the name, account number and routing information for the person/establishment that you are sending the payment too. 

    What happens when you are out of Quick/Check Pay allotments?  How do I get more payments?  

    Work is in-progress to add additional payment plans to provide the ability to add more Quick/Check Pay payments, we anticipate this will be available in the fall of 2020.

    Can we schedule repeating payments or schedule payments past 45 days?

    At this time the ability to schedule repeating payments or schedule payments past 45 days in the future is not available.  However, these features are planned, on the development roadmap and should be available in the future.

    Additional Help Articles for Frequently Asked Questions:
This discussion has been closed.

Categories