Why am I getting this message when I have not made any changes

Alan J. Ostrowe, M.D.

Additional information:
An incorrect password has been entered several times in a row. For security reasons, your account is now locked. Please contact your financial institution

John_in_NC

This sounds like an account update issue, and your bank has locked your account and they will have to reset it.

You can go to Window:Account Status to see the account in error. Then determine if any changes have been made to this account/you need to update credentials. 

John_in_NC

This sounds like an account update issue, and your bank has locked your account and they will have to reset it.

You can go to Window:Account Status to see the account in error. Then determine if any changes have been made to this account/you need to update credentials.