can't sign in after purchase of Quicken 2020 subscription to upgrade from 2017

Question

I had been using Quicken 2017 which has online updates expiring the end of this month.  So I purchased a subscription to Quicken 2020 from the Quicken.com website.  I installed it, did the reboot, etc.

Now I can't open my data!  It launches and asks me for my data password to open QDATA.QDF.   I use the same password as before. It opens for about 2 seconds and then goes to a new window telling me to sign in that is pre-populated with my email address.  This is what I gave for my username when I purchased the software.   I give the correct password (and I know its correct because I tried a wrong one intentionally and it says "invalid quicken ID or password).   As soon as I enter the correct ID I get another window that says "did you purchase Quicken from Quicken.com?  It's possible your subscription is linked to another quicken ID.  Please soon sign out and sign in again with the email address associated with your Quicken purchase.

So I'm screwed here. First off, there actually is no button or pulldown that says "sign out".  Second, I *did* sign in with the email address associated with my purchase.

What do I do to get this to work?

thecreator · Accepted Answer

Hi @Mike29T ,

There is a Bug on the Quicken Activation Server.

To continue to use a Data File Password with your Data File and not get that window in the background, you need to reinstall Quicken according to this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

As long as you don't skip a step, the process works just fine.

Questions?

If you remove the Data File Password, then you won't need to reinstall. The choice is yours.