Hello @vicbullard
Thank you for reaching out on the community and telling us about your issue. It sounds like you've been having two different issues here. Did you originally download transactions through quicken? When you download the file from the bank what format does it come in? Do you get a specific error when trying to download from the bank through quicken? Also have you tried any troubleshooting overall yet?
You could try resetting the bank account if you haven't done so previously to see if we're able to get connectivity.
Right click on the account under the account list. Next select edit/delete account. Select the tab at the top that says online services. On the online services tab you'll see a button that says reset account that will have you sign into your account. Ideally this will refresh the account to bring in new transactions
Once you get a chance let us know how it goes!
Thanks,
Quicken Francisco
vicbullard said: My transactions do not show up in Quicken Starter. This has been going on for over a month. Last time it worked was 5/4 and has not worked since. I cannot export the bank file or import the file to the register as I get a pop up saying to enter the file extention. I put in .QFX then it says bad request. I just renewed Quicken and now am sorry I did it!! Home Trust Bank is the bank I have been using for years.
@vicbullard
Thanks for trying to reset the accounts. Going to the cc800 error article here we can attempt some of the steps provided to see if we're able to get connection. You've already completed step one in making sure that your program is up to date. Next thing we can do is go to step two.
As for downloading from the the website. The extension we would like to download would be .qfx format. I'm wondering if it might not want to go into that specific file or into quicken in general. Lets try making a new file and see if we're able to import in. In the top left of quicken click on file -> new. You can name the file test. Continue on making the file and you can select no when asked if you'd like to use mobile and web. You'll be asked to add an account but you can close the popup window and you'll end up in the main screen. From here you're able to try importing like you normally would.
Could you try these out and let us know how it goes!
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