Unable to add CapitalOne Credit Cards as Online Bill within Bill Manager

HJR · June 2020

Windows 10 and Quicken are the latest versions:

I have two credit cards with CapitalOne. One is the GM Card and the other is the Walmart Master Card.

When setting up my GM Credit Card, if I choose CapitalOne or GM Card as the Online Biller it does not prompt me to choose which of the two cards I want to set up. It does tell me the bills been setup but the next amount due is not available from the biller. It places it in the Needs Attention section.

Once this is setup I cannot setup my Walmart MasterCard. There is no Online Bill specifically for Walmart credit cards. If I select CapitalOne it tells me I already have a biller setup which is the GM Card. If I select CapitalOne Retail Credit I'm eventually asked to pick retailer from a list but Walmart is not one of the retailers.

What is the proper way to setup an online bill for my GM Card & Walmart Master Card?

Thank you'
--Howard

Quicken Francisco · June 2020

Hello @HJR

Thank you for reaching out on the community and telling us about your issue. In this case with billers I believe we'll need to look a bit more. I recommend contacting support as they have the tools to be able to diagnose what exactly is happening. I will also list our hours below so you can find a time that works best for you.

Let us know how it goes!

Thanks,

Quicken Francisco

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Quicken Francisco · June 2020