When reset cloud lost all security list on my accounts in Mobile ap

paco21

All I get is cash values on investment accounts after reset cloud was ok before reset showed all securities in accounts and values

Quicken Diana

Hello @ paco21

Thank you for posting in the Community though I’m sorry that you are experiencing this issue with the mobile app. If you haven’t already, please try this:

1.      Log out of the mobile app.

2.      On the desktop, go to the Mobile and Web tab and perform the SYNC function.

3.      Log back into the mobile app and select the desired data file

Do you see the securities listed as you did before? Please let us know how it goes.

Thank you

- Quicken Diana

paco21

No securities only show cash amount zero holdings

Quicken Diana

Hello @ paco21

Thank you for posting the result. Because those steps did not work it would be best to contact us at our SUPPORT center. We will be able to screen-share with you which will help identify which troubleshooting steps will be best to pursue.

Thank you

- Quicken Diana

paco21

Actually went back and restart from older date and got it to work. Seems whenever delete and restore from cloud there’s a problem.