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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Quicken Crashes (Shuts Down)
SoCalUser
I have Quicken Deluxe for Windows. I just upgraded (via download) from version 2016 to the subscription plan 3 days ago. I am currently running:
Year: 2020
Version: R29.12
Build: 27.1.29.12
Unfortunately, Quicken shuts down whenever I (left) click on my Mortgage account link (under the Property & Debt category). Right-click on the link works fine. One Step Update to my online mortgage account also works fine.
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Accounts
Accepted answers
Quicken_Julio
Hi
@SoCalUser
,
Thanks for taking the time to post to our Community.
If you haven't already, I would recommend validating the file.
This can be accomplished by going to
File
>
File Operations
>
Copy
. Make sure you
do not
choose Y
ear End Copy
for this procedure. Leave all settings default and hit
OK
. Once copy is complete, select
Open New Copy
.
In the
New Copy
, go to
File
>
File Operations
>
Validate & Repair
>
Validate File
to ensure there are no lingering issues with the data in this file. If you have issues with Investment account(s) slowness or other data issues with an investment account, be sure to also select
Rebuild Lots
during this procedure.
After the Validation process is finished, review the
Data_Log.txt
for messages pertaining to the quality of your data and resolve any that are advised with instructions you should follow.
If you receive the message
"
Damaged data block
"
in the
Data_Log
after the Validation completes, the file is not repairable. We recommend
restoring a backup
from prior to the date listed on this message.
Feel free to respond to this thread with any additional questions or concerns.
All comments
Quicken_Julio
Hi
@SoCalUser
,
Thanks for taking the time to post to our Community.
If you haven't already, I would recommend validating the file.
This can be accomplished by going to
File
>
File Operations
>
Copy
. Make sure you
do not
choose Y
ear End Copy
for this procedure. Leave all settings default and hit
OK
. Once copy is complete, select
Open New Copy
.
In the
New Copy
, go to
File
>
File Operations
>
Validate & Repair
>
Validate File
to ensure there are no lingering issues with the data in this file. If you have issues with Investment account(s) slowness or other data issues with an investment account, be sure to also select
Rebuild Lots
during this procedure.
After the Validation process is finished, review the
Data_Log.txt
for messages pertaining to the quality of your data and resolve any that are advised with instructions you should follow.
If you receive the message
"
Damaged data block
"
in the
Data_Log
after the Validation completes, the file is not repairable. We recommend
restoring a backup
from prior to the date listed on this message.
Feel free to respond to this thread with any additional questions or concerns.
SoCalUser
Hello, Julio.
SUCCESS!!
I followed your detailed instructions, and received the following message in the data file: Quicken found a transaction with an invalid date and set it to today's date. "MORTGAGE# XX6600" 9/25/2020
My mortgage account is now working fine.
Thank you very much for your assistance!
Best regards.
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