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Why are all tranaction payee's listed as N/A, and all account names?

Since Saturday (2/13/21), I went to update my registers, and all Banking accounts, Property & Debt accounts are named N/A. When viewing the transactions in each account, all the payees are listed as N/A as well. What has changed in Quicken?

Best Answer

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Hi again @snixon3297

    That is usually a sign of corruption of your Quicken datafile.  If you have a recent backup file, you should revert to that.  If you don't have a recent backup file, you should follow the following instructions to validate and potentially supervalidate your data file - here's the LINK.

    Before you try the validate process make sure that you make a copy of your datafile using the Quicken file copy feature (not windows).

    Let us know how that goes.

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @snixon3297

    Are you seeing the "N/A" when using the Quicken desktop application or when using Quicken Mobile & Web?

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • snixon3297
    snixon3297 Member ✭✭
    Hi @Frankx,

    When using the Quicken desktop application.

    Snixon3297
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Hi again @snixon3297

    That is usually a sign of corruption of your Quicken datafile.  If you have a recent backup file, you should revert to that.  If you don't have a recent backup file, you should follow the following instructions to validate and potentially supervalidate your data file - here's the LINK.

    Before you try the validate process make sure that you make a copy of your datafile using the Quicken file copy feature (not windows).

    Let us know how that goes.

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • snixon3297
    snixon3297 Member ✭✭
    @Frankx

    Ended up restoring from a backup; performing the validate showed the file had become corrupted.

    Thanks for the help!
    Snixon3297
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