Why can't I download transactions from Optum Bank?

MSmallsr

Until mid November 2020 I was able to download transactions from the cash account portion of my Optum account but since then it has not worked. When I went to the Quicken account for Optum, the download activation function had a link to a new, updated connection method. So I clicked it, entered my Optum login credentials and got a CC-501 error that says that this is a Quicken problem, not Optum. So when will this connection be fixed?

UKR

Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

Support needs to dig a little deeper to resolve this issue for you.