Capitol One not downloading

On Quicken version R31.12; build, Capitol One transactions are not downloading. If I disconnect and reconnect with Capitol One, it does give me several recent transactions, several are duplicates. I can download a file by logging into Capitol One and downloading, then importing the transactions; however, one-step update is not working. It does work on Chase accounts.


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @palopetes

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.


    Quicken Francisco

This discussion has been closed.