Capital One accounts (both banks & credit cards) will not update

Question

Recently all my Capital One accounts will not update.  I have tried to reset them and deactivated and reactivated without success.  They were successfully authorized by Capital One, but the online balance shows $0 as of July, 2020 with no activity.   None of the transactions were downloaded and the online balance is incorrect.

jrich75 · Answer

OK thanks.  Sorry, but short of contacting support, I'm not sure how to proceed.  Otherwise, there may be someone else that can suggest some alternatives if you continue to have problems.  I don't use Mobile or Web....

Giggles42 · Answer

Think I just solved my problem.  I removed the accounts from "sync to cloud" and they updated!  Thank you for your help!

Giggles42 · Answer

No error messages.  OSU summary just shows "3 accounts updated, 0 new transactions.   If you click on the "3 accounts updated" it shows online balance of $0 as of 7/5/2020.  Same info for my Credit Card.  Problem began about 3 or 4 weeks ago.

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