Wells Fargo OL-297-A Error [edited]

once again Quicken is not connecting with Wells Fargo, have spoken to the Bank and it is not them. Had this issue last year, spent hours with 2 IT people and they could not figure it out. I waited it out and it resolved. Getting: quicken can not connect. errorOLl-297-A

Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    @Surgiaid

    Thanks for the information. I'm wondering here if we can connect with a test file. This will give us more information about where the issue is located.  I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    When you're connecting make sure that you have direct connect selected as well. I'll leave a video down below.



    Once you've had the chance to try connecting let us know what you're able to find out. If we are able to connect we'll take more steps to get your main file back up and running.

    Thanks,
    Quicken Francisco

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @Surgiaid

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. How long have you been having this error. Generally with an OL 0297 it may be due to a couple of different things. To start off here have you looked at the troubleshooting article for the error just yet? If not there's a couple of troubleshooting steps we're able to take. I'll leave a link down below.

    https://www.quicken.com/support/error-when-using-online-services-ol-297

    Once you've had a chance to try the steps in the article above let us know if you're able to get anything different. If not we'll see what we can try next.

    Thanks,

    Quicken Francisco


  • Surgiaid
    Surgiaid Member
    I have performed all trouble shooting. As I said before I had this same issue last year and one day out of the blue the connection worked. I have used Quicken since the 90's and have never had an issue. At this time I'm ready to look for another program, not worth buying again in April if I can not use it. Please advise, this is costing me so much in time.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    @Surgiaid

    Thanks for the information. I'm wondering here if we can connect with a test file. This will give us more information about where the issue is located.  I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    When you're connecting make sure that you have direct connect selected as well. I'll leave a video down below.



    Once you've had the chance to try connecting let us know what you're able to find out. If we are able to connect we'll take more steps to get your main file back up and running.

    Thanks,
    Quicken Francisco

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