Hello @Robert Kester Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It looks like we're seeing an increase in users experiencing a similar issue as you are with BoA. I would recommend contacting Quicken Support so that we're able to collect logs to find out exactly what is causing the issue you're having. I'll also leave our hours down below so you can find a time that works best for you.
Quicken Phone Support Current Hours of Operation:
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours of Operation:
Monday through Sunday