Do you use Quicken Mac or Quicken for Windows?
What version, edition level (Starter, Deluxe, etc.) and release of Quicken are
you using? US, Canadian or other
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this
What version of Windows or Mac OS are you using?
Describe the problem, include any error messages and give us all the details on what you're doing and what the results are.