B of A and cc-501

Shane72106
Shane72106 Member ✭
in Download, Add/Update Accounts (Windows)
I can not connect to bank of america. Main issue is CC-501 secondary issue is a screen asks how do you want to receive security code only gives one option and that is via email. How do I clear that to get the security code via text?

Answers

  • Mark1104
    Mark1104 Member ✭✭✭✭
    look at your settings on the BofA app...how do you have it set to receive security codes?
  • Shane72106
    Shane72106 Member ✭
    I have my cell as the number one contact and email as secondary. I originally had my old home phone and I exchanged it with my cell phone number to receive texts.
  • Mark1104
    Mark1104 Member ✭✭✭✭
    not sure I followed your answer....in the security center at the BofA website, I have 'extra security at sign-in' turned to 'off'. not sure if that matters or not, but I would check.  Did you call BofA? I suspect your issue is with how your settings at BofA are set and nothing to do with Q

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