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my Chase Visa transactions do not download since 4/2/21 ?

drbraces

my chase visa account does not update using one step update

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Accepted answers

Quicken Francisco

@drbraces

That is quite a while without downloads on you chase bank. I believe we may be having trouble with BoA accounts so for the first thing here lets try getting your Chase accounts downloading again. We should be able to do so by deactivating and reactivating the accounts. I'll leave the steps down below.

First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://help.quicken.com/pages/viewpage.action?pageId=3216277

Once you get a chance to try these steps, please let us know what you find. From there we'll better understand our next steps/options.

Thanks,
Quicken Francisco

All comments

Quicken Francisco

Hello @drbraces

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your chase downloads. Are you receiving any error messages or are the transactions just not downloading? Is today the first day this is happening or has it been a couple of days? Is it one account or multiple as well?

Once you get a chance please let us know more and we'll see what we can do to treat the issue.

Thanks,

Quicken Francisco

drbraces

Thank you for your quick response to my problem.
Two of my online visa accounts are affected, Chase & Bank of America
There are NO error messages, only that my transactions are not downloading
My last downloaded Chase transaction was on 4/2/2021
Again thank you for helping.
@drbraces

Quicken Francisco

First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

Once you get a chance to try these steps, please let us know what you find. From there we'll better understand our next steps/options.

Thanks,
Quicken Francisco

drbraces

Fancisco, You are my hero
Chase downloaded my transactions
We can forget Bank of America as I don't use that visa card anymore
Again, THANK YOU and
Have a wonderful day an I know I will be having one

@drbraces
[email removed - privacy]

Quicken Francisco

@drbraces

Glad to hear the issue was fixed for you! If you do run into any other issues please let us know so we can take another look.

Thanks,
Quicken Francisco