my Chase Visa transactions do not download since 4/2/21 ?

my chase visa account does not update using one step update

Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    @drbraces

    That is quite a while without downloads on you chase bank. I believe we may be having trouble with BoA accounts so for the first thing here lets try getting your Chase accounts downloading again. We should be able to do so by deactivating and reactivating the accounts. I'll leave the steps down below.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below. 

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,
    Quicken Francisco

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @drbraces

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your chase downloads. Are you receiving any error messages or are the transactions just not downloading? Is today the first day this is happening or has it been a couple of days? Is it one account or multiple as well?

    Once you get a chance please let us know more and we'll see what we can do to treat the issue. 

    Thanks,

    Quicken Francisco


  • drbraces
    drbraces Member ✭✭
    Thank you for your quick response to my problem.
    Two of my online visa accounts are affected, Chase & Bank of America
    There are NO error messages, only that my transactions are not downloading
    My last downloaded Chase transaction was on 4/2/2021
    Again thank you for helping.
    @drbraces
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    @drbraces

    That is quite a while without downloads on you chase bank. I believe we may be having trouble with BoA accounts so for the first thing here lets try getting your Chase accounts downloading again. We should be able to do so by deactivating and reactivating the accounts. I'll leave the steps down below.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below. 

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,
    Quicken Francisco

  • drbraces
    drbraces Member ✭✭
    edited June 7
    Fancisco, You are my hero
    Chase downloaded my transactions
    We can forget Bank of America as I don't use that visa card anymore
    Again, THANK YOU and
    Have a wonderful day an I know I will be having one

    @drbraces
    [email removed - privacy]
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @drbraces

    Glad to hear the issue was fixed for you! If you do run into any other issues please let us know so we can take another look.

    Thanks,
    Quicken Francisco
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