Quicken doesn't understand new APCO Web Connect

When I search for my financial institution, Quicken finds APCO ECU, but when I hit NEXT, it blinks and then goes back to the search dialog. APCO just updated their web security, so Quicken seems to be "confused". When will Quicken be updated to connect to APCO?

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited June 9
    Is this the entry you are using ?
    wow - looks like they dropped the other download protocols from just a month ago,
    and now only offer download via their online website.  
    When I searched, found it, and clicked Next - it did move to the next screen...
    68326    68326    68326    APCO ECU    https://www.apcocu.org/    205-226-6920    https://www.apcocu.org/    ACTIVE    
    BANKING&WEB-CONNECT         
    20469    20469    20469    APCO Employees Credit Union    http://www.apcocu.org    1-205-257-3601    https://apcocu.online-cu.com/ISuite5/Features/Auth/MFA/Default.aspx    ACTIVE
    BANKING,CREDIT,ACCOUNTINFO&DIRECT   
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    Quicken Subscription - Windows 10
  • bmbass
    bmbass Member ✭✭
    So today Quicken apparently finds APCO ECU, but only knows how to "add" a new account. It doesn't let me just connect my two existing accounts to this online service. Guess I will wait another day and see what happens.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Have you tried this yet (if your bank recently changed their website or password requirements)?

    How to refresh financial institution information (Branding)

    Please read and follow instructions here:
    How do I refresh my financial institution information in Quicken?

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's upper level management.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  and report this Online Banking issue, so that Intuit Inc. can be notified of the issue.  Ultimately, however, the bank must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).


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