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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
One Step update no longer retrieving all of my accounts
ALTom
Has anyone else noticed that One Step update is no longer retrieving Chase, Merrill Lynch, etc. accounts? Did something happen with Quicken this weekend?
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Accepted answers
Birdman24
I have experienced this problem from time to time. Initially, I tried reporting to Quicken support to resolve and hope that would report to development. Based on it continuing to happen, I assume that it has never been reported or attempted to resolve.
Anyway, the way that I resolve is by logging out of the Quicken application by going to Edit > Preferences > Quicken ID and Cloud Accounts > Sign-in as different user. Once signed out, sign back in using your Quicken credentials and should be able to download all accounts. I think one time I also had to shut down and restart Quicken but not sure if I do this each time. Good luck.
All comments
Birdman24
I have experienced this problem from time to time. Initially, I tried reporting to Quicken support to resolve and hope that would report to development. Based on it continuing to happen, I assume that it has never been reported or attempted to resolve.
Anyway, the way that I resolve is by logging out of the Quicken application by going to Edit > Preferences > Quicken ID and Cloud Accounts > Sign-in as different user. Once signed out, sign back in using your Quicken credentials and should be able to download all accounts. I think one time I also had to shut down and restart Quicken but not sure if I do this each time. Good luck.
ALTom
Quicken chat support had me download the Mondo patch (https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product) and then take your advice about sign out then back in.
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