I cannot restore a backup. Get an error that the file is in use. Try to turn off sync, can't

Mike Qkn
Mike Qkn Member ✭
in File Conversion and Backup (Windows)
File will not restore from backup. Get an error that the file is in use. Try to turn off sync, but it keeps turning itself back on. Getting a bit tired of this software lately.

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Mike Qkn, 

    Thank you for reaching out to Quicken Community. I apologize you are having difficulties restoring your backed-up files. To better assist you I need a few more details. For instance, where are your main/active datasets stored? Are you attempting to turn sync off for the Quicken cloud or another cloud-based service? Are you using the same file on another device? 

    Once more details are provided we will be able to move forward with diagnosing the issue at hand. 

    -Quicken Paloma
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