Projected Balances and Pay Off Dates

Question

How does Quicken come up with Projected Balances and Pay Off Dates? They have a major glitch in their computing.
 I currently have an $84 balance in an account at 0% interest and no scheduled purchases. I am paying $59/month on the account.
 They also say my Projected Balance for this month is $435. How did they get that?

According to Quicken I'll pay off the account in April 2022?? What?

maxwelwp · Answer

Curious what information they suggested deleting and re-entering? All transactions in the account or other?

thnx

GregLeimeister · Answer

Quicken did respond. They made me delete my info and then re-enter it. This seems to be the solution to most problems on their app.

maxwelwp · Answer

I reported seeing the same issue about a month ago (added Spending and Savings Accounts view to my Home screen)  but no response from Quicken.
Mine occurs on 2 accounts (one checking account and one CC account) of the 17 accounts shown on this view.
The accounts show the correct current balance but some off the wall ending balance. For example, the checking account suggests I have a negative ending balance of $1299.89 while showing reminders for the next 12 months suggests I will have a positive balance of $26,308.08. No negative balances during this time frame.

So the calculation method appears to be a mystery at this point...