Can't activity download from Capital One account

pwbutler1

I keep trying to activate my download with Capital One. I go to the online services tab & click on set up now. I enter my login info but then I get an error that says "Sorry. We encountered an error. (It's not your fault). I have been trying for a few days to get my account ready for download with no success. This is very frustrating when I can't use quicken.

Quicken Paloma

Hello @pwbutler1, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. We are aware of this issue occurring and are working on a resolution. At this time there is no exact ETA, but it is encouraged to attempt an update in 24-48 hours. 

Additionally, you may bookmark the post in the link below to be notified of any information regarding this issue. 

https://community.quicken.com/discussion/7897908/new-8-17-21-capital-one-card-services-returns-cc-501-error#latest

Hope this provides clarity. Please let us know if you have any questions or concerns. 

-Quicken Paloma 

Quicken Paloma

Hello @pwbutler1, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. We are aware of this issue occurring and are working on a resolution. At this time there is no exact ETA, but it is encouraged to attempt an update in 24-48 hours. 

Additionally, you may bookmark the post in the link below to be notified of any information regarding this issue. 

https://community.quicken.com/discussion/7897908/new-8-17-21-capital-one-card-services-returns-cc-501-error#latest

Hope this provides clarity. Please let us know if you have any questions or concerns. 

-Quicken Paloma