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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
Can't activity download from Capital One account
pwbutler1
I keep trying to activate my download with Capital One. I go to the online services tab & click on set up now. I enter my login info but then I get an error that says "Sorry. We encountered an error. (It's not your fault). I have been trying for a few days to get my account ready for download with no success. This is very frustrating when I can't use quicken.
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Accepted answers
Quicken Paloma
Hello
@pwbutler1
,
Thank you for reaching out to Quicken Community. I apologize you are having this issue. We are aware of this issue occurring and are working on a resolution. At this time there is no exact ETA, but it is encouraged to attempt an update in 24-48 hours.
Additionally, you may bookmark the post in the link below to be notified of any information regarding this issue.
https://community.quicken.com/discussion/7897908/new-8-17-21-capital-one-card-services-returns-cc-501-error#latest
Hope this provides clarity. Please let us know if you have any questions or concerns.
-Quicken Paloma
All comments
Quicken Paloma
Hello
@pwbutler1
,
Thank you for reaching out to Quicken Community. I apologize you are having this issue. We are aware of this issue occurring and are working on a resolution. At this time there is no exact ETA, but it is encouraged to attempt an update in 24-48 hours.
Additionally, you may bookmark the post in the link below to be notified of any information regarding this issue.
https://community.quicken.com/discussion/7897908/new-8-17-21-capital-one-card-services-returns-cc-501-error#latest
Hope this provides clarity. Please let us know if you have any questions or concerns.
-Quicken Paloma
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