Hello @Nancy Davisson
Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is since we've been having the issue for a long time. I believe it might help trying on a test file to see if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
Once you get the chance let us know what you're able to find out. From there we'll see what our next steps will be.
Thanks,
Quicken Francisco
