Trouble downloading transactions from MidFirst Bank

I'm trying to update my account by downloading my new transactions from MidFirst Bank. Everything looks normal, it says it downloaded 0 transaction. However I have many transactions at the bank that have not downloaded. The last transactions sucessfully downloaded was Aug. 13, 2021. Can anyone help?
Nancy Davisson

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Nancy Davisson

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is since we've been having the issue for a long time. I believe  it might help trying on a test file to see if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what our next steps will be.

    Thanks,

    Quicken Francisco