Problems downloading transactions for Citizens Bank and Wells Fargo

Getting a OL-293-A error for Citizens Bank and OL-393-A error for Wells Fargo. Spoke to Citizens Bank Quicken support and they say Quicken server not connecting to the Citizens Bank server. Assume same issue with Wells Fargo.

Answers

  • bnc0123
    bnc0123 Member ✭✭
    Also getting error OL-393-A for Wells Fargo Bank. Quicken Windows R35.26
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Dspav

    Looks like this is error code Friday...

    Here's a link to some additional information about OL-293 -LINK

    I think it likely that these are temporary issues that will affect a large number of Q users.  If so, let's hope that the Quicken Support folks are able to restore service quickly.  The guidance calls for waiting and trying again on the next business day.

    Hang in there!

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • Philip107
    Philip107 Member ✭✭✭✭
    Wells Fargo Bank OL-393-A during One Step Update.
     ---- Quicken User since 1998 ----
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Yup...


    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • nmccollu
    nmccollu Member ✭✭
    same here for Wells Fargo. Activate / de-activate unsuccessful.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Hello everyone,

    We're currently seeing seeing an increase in 293 errors from mutiple FI's. We'd ask that you report these issues by reporting a problem. In this case specifically report it via report a problem. You can do so by going across the top to Help > report a problem. You'll want to put Citizens Bank OL 293 in the subject line. 

    As for Wells Fargo we are currently seeing users have CC502/102 & OL393 errors. We also ask that logs are submitted via report a problem. You should be able to follow the same steps as Citizens bank but in the subject line you'll want to put Wells Fargo with your error. 

    Thanks,
    Quicken Francisco