Need help adding a GreenState Credit Union Credit Card

brandybenedict

Using the + to add the account finds GreenState Credit Union, and that only locates checking and savings accounts. It doesn't find the credit card account through that institution. What am I doing wrong?

Quicken Paloma

Hello @brandybenedict, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you, I need more information. For instance, what connection method are you using? Do the accounts and credit card(s) under the same username/bank ID and password? 

To check the connection method being used select Settings >Downloads. 

Once more information is obtained we can move forward with diagnosing the issue. 

-Quicken Paloma 

brandybenedict

Accounts with this institution are set up to use Express Web Connect.

Quicken Paloma

Hello @brandybenedict, 

Thank you for your response. Since you are not getting any error codes/messages and your credit card is not being found or accessed, I would recommend contacting your financial institution. Quicken is only able to download transactions for accounts that are made available to it. I apologize for the inconvenience. 

Please let us know how it goes and of any questions or concerns. 

-Quicken Paloma