Capital One accounts not updating with One Step Update.

jro1

Must reset account each time I want to update. Connection method is Express Web Connect. How do I set up to download automatically with One Step Update.

Quicken Francisco

Hello @jro1

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your capital one accounts. It sounds like you've gone through the normal resetting procedures but I'd like to see if we might be able to fix the issue you're having by adding the accounts as new then proceeding to link them instead. This should ideally refresh the connection.

First, we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.  You'll want to make sure you're using the add account option then linking to an existing account.

https://help.quicken.com/pages/viewpage.action?pageId=3216277

Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

Thanks,

Quicken Francisco