New York Community Bank (Ohio Saving)

jjnesser
jjnesser Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)
My transactions will not download. i do not get any errors. It appears to work, but no transactions are downloaded.

Comments

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @jjnesser

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with downloading transactions from your bank. It sounds like we may need to try a bit of troubleshooting here to see if we're able t resolve the issue you're having. I'll leave steps on how to disconnect and reconnect your accounts down below that may help us resolve the issue you're having.

     First, we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.  You'll want to make sure you're using the add account option then linking to an existing account.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

     

    Thanks,

    Quicken Francisco


  • jjnesser
    jjnesser Quicken Windows Subscription Member ✭✭
    Thank you. This worked.
  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭
    @jjnesser

    Glad to hear it worked for you! If you do run into any other issues please let us know and we'll take another look.

    Thanks,
    Quicken Francisco

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