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Royal Alliance - eQuipt -- so frustrated, cannot download

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Is there anyone out there that can share how to download my Royal Alliance investment account to Quicken? I've tried the Royal Alliance login, I've tried the eQuipt login -- can't get it. I'm beyond frustrated. I' appreciate some help before my head explodes

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UKR

Is that your brokerage?

07763 07763 07763 RAA eQuiptRoyalAlliance-Persh Acct https://www.raaequipt.com/login (855) 412 - 3663 https://www.raaequipt.com/login ACTIVE INVESTMENT,ACCOUNTINFO&DIRECT NOT_QBP NA

Using the Add Account process, try locating this bank name and see if it works.
If not, more details please. What kind of error messages or error codes do you get when trying to add the account?