Unable to download Blue Cash Everyday from American Express Card Transactions - OL-297 A

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taffeys
taffeys Member ✭✭✭
edited November 2021 in Errors and Troubleshooting (Windows)

Just like Charles Schwab did in October and Target RedCard did earlier this month the way to access and download account information into Quicken for Blue Cash Everyday from American Express Card has changed. The change was the implementation of 2FA (commonly known as two-factor authentication). Now OSU errors with OL-297 A “Quicken is unable to establish an internet connection.”

I have submitted a Problem Report to Quicken with the details.


Quicken Subscription Deluxe Version R54.16 Build 27.1.54.16
Windows 11 Pro x64 Version 21H2 Build 22000.2538

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  • G. Scott Phillips
    G. Scott Phillips Member ✭✭✭
    edited November 2021
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    I'm also having very intermittent issues with downloading American Express transactions (OL-293-A and OL-294-A).
  • taffeys
    taffeys Member ✭✭✭
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    UPDATE: This morning I deactivated Online Services for the card. I then confirmed that I was able to login to the American Express account. I then reactivated Online Services for the card in Quicken. I was able to update the card after completing the 2FA popup window in Quicken by selecting the method for American Express to send the One-Time Verification Code. Hoping for no more problems.

    Quicken Subscription Deluxe Version R54.16 Build 27.1.54.16
    Windows 11 Pro x64 Version 21H2 Build 22000.2538

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