Will not connect to BMO accounts

Hi I am new to Quicken. I am using the Canadian subscription version. I keep trying to add my BMO accounts using my login credentials. But I keep getting an error. Help extremely frustrated and disappointed.

Answers

  • Will do…they say they are working on it. I think the issue is that the bank has switch to two step authentication. I think it is happening across the industry.
  • Hi I am new to Quicken. I am using the Canadian subscription version. I keep trying to add my BMO accounts using my login credentials. But I keep getting an error. Help extremely frustrated and disappointed.
    Hello KeithCaper,

    Thank you so much for drawing our attention to this. I wanted to know something: are you seeing any kind of 'AGGREGATOR_IN_ERROR" message when you try to connect?

    Thanks,

    Quicken Jared 
  • Arctic Hare (H&B 2019 Canadian)
    Arctic Hare (H&B 2019 Canadian) SuperUser ✭✭✭✭
    edited December 2021
    [Removed - Off Topic/Windows]
  • Arctic Hare (H&B 2019 Canadian)
    Arctic Hare (H&B 2019 Canadian) SuperUser ✭✭✭✭
    edited December 2021
    *** This entire Thread should be moved to Either All thing Canadian or Online Banking Issues, because it is related to both of those and to a current Alert ***

    The Error message - which is shown in the original poster's screen shot - is a CC-501 error, not an "Aggregator in Error". I am also having this issue, receiving a CC-501 error when attempting to set up Express Web Connect for BMO. This issue is covered by a current Alert on the community as it is a known issue with no ETA to resolve. Unfortunately, the Alert cites the incorrect/uncommon name of the Financial Institution. The Alert refers to the Financial Institution as "Bank of Montreal", which is incorrect. The correct name of the financial institution - by which it is commonly known, is BMO - as illustrated in the screenshot below.

    The Alert can be found here in the Community --> https://community.quicken.com/discussion/7899767/ongoing-12-28-21-bank-of-montreal-returns-cc-501-error#latest

    It would be helpful if a moderator could update the Alert to refer to BMO instead of, or in addition to Bank of Montreal, because the bank is commonly known as BMO. They dropped the "Bank of Montreal" for common use years ago.

  • Nuthatch77
    Nuthatch77 Member
    @"Arctic Hare (H&B 2019 Canadian)" Thank you for taking the time to outline this and direct users to the correct thread. The bank is indeed now BMO and I would not have located the information without your help. It is indeed extremely frustrating to have paid for Quicken only to discover I cannot use it... and that the issue has been unresolved for over three months.
  • schmitteo
    schmitteo Member
    Yes, In the same boat. Has been over 4 months since there was connectivity with BMO. Each time I call support they say they are working on it and a fix should be available soon.
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