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Receiving OL-293-A when trying to download Transaction from Bank of the West

gmc3111

This problem started occurring after update R36.54. I have deactivated and reactivated account. Attempted to download transactions many times and keep receiving the error message. There are no server issues reported by Bank of the West. In fact I can access my account by logging in at the Bank of the West Website. Last time I successfully downloaded transaction was 12/10/2021 which preceded the date of R36.54

Is this a known issue and how soon will a fix or update be issued for this?

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Accepted answers

Frankx

Hi @gmc3111,

Just checking - have you continuously been seeing the OL-293-A error for the last 9 days? If so, I suggest that you follow the guidance located at this LINK.

Get back to me if you have any questions or followups.

Frankx

All comments

Frankx

Daabuss

I am receiving the same error

gmc3111

I just found his alert https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest

Frankx

Hi @Daabuss and @gmc3111

Apparently this was a fairly widespread outage, but hopefully your downloads should be working now. Let me know if you still have problems.

Frankx