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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
Pentagon Federal Credit Union download not working
M B
Haven't been able to download transactions from PFCU for several days. Have had this issue before but generally seems to work again after a day or two.
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Quicken Paloma
Hello
@M
B,
Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, what error codes/messages are you getting? What connection method are you using?
To check the connection method select
Tools
>
Account List
>
Edit
account details >
Online Services
.
Please elaborate so that we may move forward in diagnosing the issue at hand.
-Quicken Paloma
wallenjs
Day two of receiving the following message when trying to download transactions.
Pentagon Federal Credit Union CC-501
PFCU.jpg
Quicken Paloma
Hello
@wallenjs
,
Thank you for reaching out to Quicken Community. We apologize you are having this issue. To obtain a better understanding of this issue could you please submit a bug report. Also, what connection method are you using?
To submit a bug report select Help >Report a problem.
When you have a moment please submit the bug report and let us know!
-Quicken Paloma
wallenjs
Report sent - this happens 3 or 4 times per year between Quicken and PenFed -
Krakat
Same issue. Haven't been able to connect between Quicken and Pentagon Federal Credit Union (PenFed). Last connected was Dec 2, 2021. Gets frustrating like wallenjs says happens 3 to 4 times a year.
geyerjh1
Having the same problem here. Last successful download was on 11/28/2. Running Quicken version R36.45. Will submit a bug report.
unknown
This content has been removed.
bobfro01
Same issue, have not been able to update since 28 November. Login failure and CC-501. Running Windows OS 10, Quicken Deluxe R36.45 Build 27.1.36.45
bobfro01
Quick update. Issue is updates at Pentagon on login/security and system update that they have been announcing for months but failed to post that they have implemented. The CC-501 is fault of Pentagon but a Quicken server issue. From the MS OS direction, as I have not tried from a Mac IOS, login issue is with Chrome, MS Edge worked fine (did not test Edge initially as I use Chrome normally). Edge worked fine, my understanding is Pentagon working on Chrome (possibly pulling a Bill Gates, waiting on user to figure out fix!).
Quicken Paloma
Hello
@Everyone
,
Thank you for reaching out to the Quicken Community. We are seeing a spike in users having issues updating/adding their account with Pentagon Federal Credit Union. To investigate further additional log files are needed.
If you have not already please submit a bug report by selecting
Help
>
Report a problem
. You may attach any additional documentation (ex. screenshot).
Please let us know of any questions or concerns.
-Quicken Paloma
Quicken Paloma
Hello
@geyerjh1
Thank you for submitting a bug report, it has been received!
-Quicken Paloma
DonaldG1
Same Issue for me using Mac Version 6.4.4. First Mortgage and HELOC accounts stopped updating and now CC and Savings have stopped updating. It is quite frustrating as all my other backing and CC accounts never seem to have an issue.
RonOinAZ
Same thing:
"Oops. We're having a problem. CC-501
We apologize for the inconvenience, but we are unable to connect to the Quicken Servers at this time. Do not contact Pentagon Federal Credit Union for assistance. They cannot fix this problem."
dhenderson67
Same problem, error logs sent
JstLukng
I've had the same issue - last successful update was 12/2/21. Currently receiving CC-501 Error. I'm using Express Web connect
JohnBeng
Same issue, can't download updates, been happening for days. CC-501 error. Using Express Web Connect.
hansenb40
Having same problem. Submitted error report.
Quicken Sarah
Hello
@M B
,
@JstLukng
&
@JohnBeng
Thank you for taking the time to report this error to the community. Our teams have identified an internal scrip error with Pentagon Federal Credit Union that has been escalated to our service providers for further review and resolution.
If you would like to be automatically notified as updates and/or a solution for these errors become available, please visit
here
and follow the alert by clicking the bookmark icon in the upper right.
Thank you,
Sarah
Quicken Sarah
Hello Everyone,
Thank you for taking the time to report this error to the community. Our teams have identified an internal scrip error with Pentagon Federal Credit Union that has been escalated to our service providers for further review and resolution.
If you would like to be automatically notified as updates and/or a solution for these errors become available, please visit
here
and follow the alert by clicking the bookmark icon in the upper right.
Thank you,
Sarah
PricklyPete
I am seeing the same thing.
JstLukng
thank you :)
JJZ
Thanks for all of the post. Realize I am not alone. Same situation. Started to receive error messages on December 4 and still unable to connect. Reported issue 2 times to Quicken
chris deat
same here its been a week now for me with Pen Fed
BradClarke
>
@Quicken Sarah
said:
> Hello Everyone,
>
> Thank you for taking the time to report this error to the community. Our teams have identified an internal scrip error with Pentagon Federal Credit Union that has been escalated to our service providers for further review and resolution.
>
> If you would like to be automatically notified as updates and/or a solution for these errors become available, please visit here and follow the alert by clicking the bookmark icon in the upper right.
>
> Thank you,
>
> Sarah
Thank you for acknowledging the issue and providing a place to be alerted about updates. I hope for a speedy resolution since in the past PenFed/Quicken issues have taken weeks or months to be addressed.
Paul A.
Same problem since Dec 1, about the same time PenFed updated their login screen.
ssahmel
Same here. I submitted a big report a couple days ago but have not heard anything back from Quicken. Thanks.
amydonj
Same problem for four days: Pentagon Federal Credit Union, CC-501 error
elockshine
I submitted the same report. My last download was 12/1. Probably before the script update. At least I have a ticket, but by the time I get home, support is closed!
hansenb40
Updates now returning CC-505. Progress?
Harry D
With yesterday's update, the error has now changed to CP_SERVER_ERROR:ccclient.203
Much longer delay now, so at least it's trying :-)
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