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cc-502 Error with First Foundation Bank Express Web Connect

Accountant Able

My bank installed a new platform including mobile banking on Dec 3. Instructions for Express Web Connect was to deactivate the accounts, wait till Dec 12 and then set a new log in with the bank. Next was to open Quicken, navigate to on line services and then reactivate the accounts. Error cc-502 shows up. I can open my accounts directly on the web but no connection happens through Quicken to reestablish account links and download transactions. It's now Dec 27, no changes. What gives? Thanks.

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Accepted answers

Frankx

Hi @Accountant Able

If you haven't already done this, I suggest that you review the guidance located at this LINK1.

If the above, doesn't work, I suggest that you contact Quicken Support for some direct guidance - here's that LINK.

Let me know how this works out.

Frankx

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Frankx

Accountant Able

Hi Frankx- I had no luck with your first suggestion, went to Quicken support. Good conversation with "Bill", not resolved yet. The alert ticket discussion is #7904619 12-28-202. Thanks. Accountant Able.

Accountant Able

Good News, alert ticket #7904619 was handled by Quicken and the log in now works. Thanks Quicken!!