cc-502 Error with First Foundation Bank Express Web Connect

Accountant Able

My bank installed a new platform including mobile banking on Dec 3. Instructions for Express Web Connect was to deactivate the accounts, wait till Dec 12 and then set a new log in with the bank. Next was to open Quicken, navigate to on line services and then reactivate the accounts. Error cc-502 shows up. I can open my accounts directly on the web but no connection happens through Quicken to reestablish account links and download transactions. It's now Dec 27, no changes. What gives? Thanks.

Frankx

Hi @Accountant Able

If you haven't already done this, I suggest that you review the guidance located at this LINK1.

If the above, doesn't work, I suggest that you contact Quicken Support for some direct guidance - here's that LINK.

Let me know how this works out.

Frankx

Frankx

Hi @Accountant Able

If you haven't already done this, I suggest that you review the guidance located at this LINK1.

If the above, doesn't work, I suggest that you contact Quicken Support for some direct guidance - here's that LINK.

Let me know how this works out.

Frankx

Accountant Able

Hi Frankx- I had no luck with your first suggestion, went to Quicken support. Good conversation with "Bill", not resolved yet. The alert ticket discussion is #7904619 12-28-202. Thanks. Accountant Able.

Accountant Able

Good News, alert ticket #7904619 was handled by Quicken and the log in now works. Thanks Quicken!!