How do you get a Quicken tech to call you back, like he promised to do?

Question

I worked with a tech yesterday until almost 6:00 and he said he would call me today to set up a time for a higher tech to work on my problem.  He never called.  I don't want to be on hold for 30 minutes again.  Not impressed with Quicken support.

dormanii · Answer

[Removed - Disruptive/Speculation]

Quicken Alyssa · Answer

@Penny J,

Thank you for bringing this to our attention and I apologize that you did not receive your callback.

I looked into this and reached out to the agent you spoke with. Please check your email for correspondence from him. He will call you tomorrow and apologizes for being unable to call you today due to unforeseen circumstances.

Thank you for your patience and understanding.

Quicken Alyssa