can't setup Amex Platinum charge card account

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I have an american express account that has been linked forever (it's been updating fine for the 2 credit cards). I just added an Amex Premium card. When i try to add it the card, it doesn't show up. Has anyone had this experience?

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  • Ps56k2
    Ps56k2 Alumni ✭✭✭✭
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    What happens when you perform the - Add Account -
    and what selection do you choose for the AMEX named entry ?
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    How new is your new card?
    Have you received your new card yet?
    Have you confirmed receipt of your new card?
    Have you added the new card to your AmEx online (on the website) account setup? https://global.americanexpress.com/account-management#cardManagement
    Have you made at least one purchase on the new card?
    Once you can see your new account and its transactions on the AmEx website you should be able to activate it in Quicken. I assume you have already added an account register in Quicken. If you have, or even if you didn't, use the Tools / Add Account process and let Quicken discover the new account on the AmEx server. LINK to the newly created account register or let Quicken add a new register, as needed.
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