Activation code for Online purchase from Quicken - oops - needed Canadian version

AlanC
AlanC Member
Purchased online from Quicken online.
Received confirmation
$ charged to credit card
Getting prompt to enter activation code.
No help on weekend. Tried reinstalling, closing and reopening. No luck so far
Have prior posts, on which the solution seems to be trial and error and a bit of luck
Any words of advice

Comments

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @AlanC

    Thank you for reaching out to the Quicken Community. We apologize you are experiencing this issue. To clarify, if you purchased your Quicken from our website (Quicken.com) you should not need an activation code. Could you please attempt to create a new file to override this prompt? 

    To do this select File >New Quicken File. 

    When you have a moment please attempt the steps above and let us know!

    -Quicken Paloma 
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    AlanC said:
    Purchased online from Quicken online.
    Received confirmation
    $ charged to credit card
    Getting prompt to enter activation code.
    No help on weekend. Tried reinstalling, closing and reopening. No luck so far
    Have prior posts, on which the solution seems to be trial and error and a bit of luck
    Any words of advice

    Hi @AlanC ,


    You must use the Quicken Installer from your Quicken Account. It does not require Activation.
    thecreator - User of Quicken Subscription R40.21  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19044.1706                   
                       Windows 10 Pro 64-Bit Build 19044-1706 Lost Windows 11.
                      also  Windows 10 Pro 64-Bit Build 19044.1645
    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • AlanC
    AlanC Member
    Hi Paloma,

    I tried File/New File, which prompted me to save a second file.

    OR should I have replaced the prior file

    Nevertheless, I am still getting the prompt for activation code

    Will take a look at the links for FAQ after supper
    Thanks
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    AlanC said: Purchased online from Quicken online.
    After you purchased Quicken from the www.quicken.com website - what did you do ?
    Did you then download the software from the Quicken website ?
    Sign into Quicken using the EXACT same Quicken ID/email you used to purchase the software ?

    QWin Deluxe Subscription - Win10
  • AlanC
    AlanC Member
    hello
    spoke to customer support, who advised that I purchased the US version - however I live in Canada- hence I can not use this version. Have received refund. Proper link should be www.quicken.com
  • AlanC
    AlanC Member
    www.quicken/canada
  • AlanC
    AlanC Member
    thanks to all for your help
This discussion has been closed.