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Activation code for Online purchase from Quicken - oops - needed Canadian version

AlanC

Purchased online from Quicken online.
Received confirmation
$ charged to credit card
Getting prompt to enter activation code.
No help on weekend. Tried reinstalling, closing and reopening. No luck so far
Have prior posts, on which the solution seems to be trial and error and a bit of luck
Any words of advice

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Quicken Paloma

Hello @AlanC,

Thank you for reaching out to the Quicken Community. We apologize you are experiencing this issue. To clarify, if you purchased your Quicken from our website (Quicken.com) you should not need an activation code. Could you please attempt to create a new file to override this prompt?

To do this select File >New Quicken File.

When you have a moment please attempt the steps above and let us know!

-Quicken Paloma

thecreator

AlanC said:

Purchased online from Quicken online.
Received confirmation
$ charged to credit card
Getting prompt to enter activation code.
No help on weekend. Tried reinstalling, closing and reopening. No luck so far
Have prior posts, on which the solution seems to be trial and error and a bit of luck
Any words of advice

Hi @AlanC ,

Review this FAQ: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

You must use the Quicken Installer from your Quicken Account. It does not require Activation.

AlanC

Hi Paloma,

I tried File/New File, which prompted me to save a second file.

OR should I have replaced the prior file

Nevertheless, I am still getting the prompt for activation code

Will take a look at the links for FAQ after supper
Thanks

Ps56k2

AlanC said: Purchased online from Quicken online.

After you purchased Quicken from the www.quicken.com website - what did you do ?
Did you then download the software from the Quicken website ?
Sign into Quicken using the EXACT same Quicken ID/email you used to purchase the software ?

AlanC

hello
spoke to customer support, who advised that I purchased the US version - however I live in Canada- hence I can not use this version. Have received refund. Proper link should be www.quicken.com

AlanC

www.quicken/canada

AlanC

thanks to all for your help